Our employees had a terrible experience at the Lincoln Inn in Venice. As soon as they walked into their room, it reeked of urine. The fabric chair inside had a huge stain, clearly the source of the smell, and instead of properly addressing it, the odor was just covered up with air freshener and cleaning chemicals... causing nausea to both guests. On top of that, they found dead cockroaches in the room.
When they brought their concerns to the front desk, nothing was done to accommodate them or offer another room. Our employees ended up turning in their keys and booking at another hotel. To make matters worse, when I called to speak with a manager, she was not only dismissive and rude but also stated there are no refunds regardless of the condition of the room.
Completely unacceptable conditions and customer service. We will never stay here again and cannot recommend this hotel to anyone.