Unfortunately this has to be the most disappointing stay we've had anywhere. Our check in went fine and we were told about the trout fly that seems to be hanging around. However when we opened our room door we were overcome with the smell of bug treatment (clearly to manage the trout fly issues). We opened up our windows and door to try and air out the room but the smell was so overpowering we both had headaches within a few minutes. We checked out and found accommodation elsewhere, there was no way we could sleep in a room with the overpowering smell of chemicals. I hope this changes for Wai Ora soon otherwise I would not recommend anyone stay here.
Elizabeth
1 晚行程
6/10
Ajay
1 晚行程
6/10
Was quiet and secure. Seemed short staffed during our stay. Our cocktail took at least 20 minutes to arrive. On checking out computers wouldn’t cooperate and had to work out manually what dinner and drinks were to be charged. Overall stay was good but maybe more staff tequired
Penelope
1 晚行程
6/10
Room was average but comfortable. Shower grout was moldy but otherwise clean. Restaurant had good food bit second day it was not hot enough.
Pretty views.
LAURA
4 晚行程
8/10
This was nice place on Lake Rotorua, convenient to sites. There is a bug problem at sunset. Nice park at the end of the rosd with trails along the lake.
charlene
1 晚行程
10/10
A true gem
Willem
1 晚浪漫旅行
10/10
Awesome location and great staff. Restaurant and bar with great food.
sean
1 晚行程
4/10
Our room became invaded by trout flies in the evening. The manager called us “naughty” guests” for opening our windows which we shouldn’t have done but the sign about trout flies was small and not brought to our attention. The manager gave us a vacuum to deal with fly situation. Not great people skills!!
Virginia
2 晚行程
8/10
Our stay at Wai Ora Lakeside Spa Resort had some great highlights. The lakeside location is wonderful, allowing you to hear and enjoy the water with easy access from the hotel. The staff were fantastic and very helpful throughout our stay. While the overall atmosphere was quieter and more laid-back than we expected, it was still a peaceful getaway. It might not have had all the amenities we anticipated, but the serene environment and the friendly staff made it a nice experience overall.
Ashley
10/10
Beautiful lake view and nice room. I didn’t use the spa.
David
2 晚浪漫旅行
8/10
The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities.
However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails.
Lynn
2 晚行程
6/10
Freundliches Personal. In die Jahre gekommene Anlage. Bilder in der Beschreibung entsprechen nicht mehr der Realität. Poolwasser war gelb und nicht einladend für ein Bad. Der Glanz der letzten Jahre ist verschwunden.
真实旅客
2 晚行程
6/10
It was ok. Location ok by the lake with a short drive in the centre of the town. We had expected to have better facilities for self catering but as it has a restaurant I guess that’s not to be expected but we found the menu in the restaurant so uninspiring that we didn’t bother trying it. With patio doors right the way across the front of the room there was a lack of privacy for dressing/undressing and the bathroom was very small with a lack of hooks for hanging clothes etc whilst dressing so quite awkward unless curtains were kept closed all the time.
真实旅客
3 晚行程
6/10
This property is in a beautiful location by Lake Rotorua. The beds were comfortable and everything was clean. Howver, the spa facilities were unusable. The place seemed tired, and the staff jaded. They were slow to respond to reasonable requests, or simply did not respond. Eg when we asked for a few more hangers. The fridge was turned off but we were not told to turn it on, which could have been a problem with medication needing to be kept cold. It took them almost hour to serve breakfast and we were the only ones there! The pool was very cold and therefore unusable. I am sorry to say that it was an unsatisfactory start to a two week roadtrip. We had a problem with midges on the first night as we had not been told to keep doors and windows shut. We were not given any concessions for the inconvenience.
Angela
3 晚结伴旅行
4/10
Bugs everywhere and very dated everything.
Sean
2 晚浪漫旅行
8/10
gute Erfahrung
Ralf
1 晚行程
10/10
Awesome quiet spot on the lake, perfect if you have a car to get you around to the local spots. Airport 5 mins away, lovely staff that had all the intel on the what-to-dos.
Jacuzzi and massages were a bonus
Julian
3 晚浪漫旅行
8/10
Phillip
1 晚行程
8/10
This is the second time I’ve stayed here and it’s been good. The room we booked was perfect area was good but we didn’t have hot water in our room for the few days we stayed there which was a bummer.
Leiana
2 晚浪漫旅行
10/10
Close to lake, quiet, safe, clean, excellent service, plenty of on site amenities