March 15, 2025
Riu Management:
I’m writing to address our recent vacation stay at the Riu Guanacaste of which we choose to return to since our first trip approximately ten years ago since we loved it so much and had such a pleasant time. Unfortunately, this time around we were note so happy and very upset with our return.
Housekeeping treated us putting it blunting awful. We had to ask everyday for our room to be cleaned upon coming back from the pool at the end of a day. We thought ok one day, but it became each day. Then when one day they did do it, they put the wet bath mat back instead of a clean dry one. When the young pool staff came around asking for input to guest and we gave our input on the housekeeping we found it to get worst as the week went on. One day we came back on the green clean up card was off and the red do not disturb was put on, the neighboring guest said she saw housekeeping do that. We noticed our patio door was unlocked and I know I always checked that this was locked before we left all the time because I did not like being on ground level. Front desk managers were not very nice nor helpful either. We were not very pleased at all with their responses telling us staff if they see a door open, safe open or patio door open they will not clean. To us, this was clearly a self-set up to not have to clean at this point as the neighboring guest clearly so this done and told us so. Later to find in speaking with other guest, same issues were happe