We stayed there for 5 nights. Unlike other hotels, we were informed that the duvet cover will only be changed every two days. However, they never changed it for you and emptied the bin even it was full. The cover had a clear footprint on it. Cleanliness is really a serious issue and should draw the management's attention.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2018 年 10 月 1 日
tiny room, except this everything is alright, bathroom is ok, wifi ok, 5 mins walk from nearest underground station, close to Hyde Park
真实旅客
5 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2018 年 8 月 7 日
真实旅客
2 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 7 月 21 日
舒服的房間
舒適房間,讓我的倫敦之旅很滿意
Kuangi
Kuangi,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2017 年 5 月 28 日
Old style hotel but feel good
Hotel with history and old style, I like it. Room are small but it's expected. Bed too soft and floor little dirty. Wifi not work for a day but staff crew is very helpful n breakfast place staff very nice.
Room was in good location and a good price when we booked in comparison to other similar places. Other than one person the staff was friendly and helpful. The negatives were that elevator was broken so not great for luggage. Room was in basement with almost no sound proofing. Heard everything including snoring person next door through the wall lol. Was stated they had breakfast but did not. They have a breakfast room but looked to be used for storage and a staff area. I was given an odd look and a blunt answer of No when I asked if they did. Booked 3rd party however their direct website also states they have a restaurant. Lastly when I booked I had to pay 1/2 upfront. I put my info in and it showed my remaining balance. However upon check - in I was told to pay in full up front. I was confused and told them I had already paid in part. I was rudely told "no you didnt" I showed him the message and was rudely told thats on expedia if they took payment not us. I understand hotels are not a fan of 3rd party sites because of the issues that can arise. However that is not an excuse for poor customer service skills. Based on his reaction its likely not the first time this problem has come up so I understood the annoyance. But kindness costs nothing and as someone who appreared to be a manager he should know that.
Robin
Robin,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 15 日
Tetiana
Tetiana,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 7 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 25 日
Mary
Mary,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 19 日
Dimitri
Dimitri,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 11 日
Nicola
Nicola,4 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 9 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 5 日
Safe
Kris
Kris,11 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 27 日
There were stains on the pillows, hair on the bed sheet and the shower drain was bubbling after shower
Anessa
Anessa,1 晚结伴旅行
Expedia真实住客点评
6/10 好
2024 年 9 月 25 日
Fanny
Fanny,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 23 日
Property was nice
Brett
Brett,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 9 月 21 日
Great location. I complained about 1 of the single beds sheets being stained, the lady assured me they were clean and 12 days later it was still there. Lucky it had 2 beds.
JONATHAN
JONATHAN,13 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 20 日
The staff was friendly and knowledgeable. The rooms were small and clean. Some attractions were not walking distance.
Jane
Jane,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 9 月 20 日
Hôtel bien situé, convenable pour un court séjour, chambre assez minimaliste mais fait l’affaire. Personnel sympa mais sans plus.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 20 日
siri
siri,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 18 日
Hotel da consigliare
Buona la posizione vicina alla stazione metro e di fronte a dei giardini meravigliosi.
Accolto benissimo alla reception e con un buon servizio di pulizia.
Un hotel che ci tornerei e che consiglio a tutti .