The furniture are old. There were wood lices found.
No hook in the bathroom.
No USB port installed.
The toothbrushes were broken.
The breakast restaurant was chaotic and messy. Food was not refilled fast enough.
Not enough escalators, waiting time for escalator was long.
Siu Pang
Siu Pang,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2026 年 2 月 3 日
Rent rum
Daniel
Daniel,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 25 日
Everything great
Thomas Channing
Thomas Channing,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Really great resort. Service really good, they upgraded us to executive ocean view. Breakfast is really great. Spa was also nice. Area is generally chill, but the beaches fill with locals on weekends. About a 15 min walk to sanur harbor if you plan to hit penida.
Phillip
Phillip,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 10 日
Jacob
Jacob,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 8 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
8/10 很 好
2026 年 1 月 6 日
바다가보이는 객실이었고 광활하고 아름다웠다
eunjung
eunjung,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
We can’t speak highly enough of this hotel. The Sanur suite was incredible. It was huge with every amenity you could want. The staff was extremely friendly and did everything to make our stay memorable. It was my birthday and there was a birthday greeting on our bed plus I received two pieces of cake, one in the restaurant and one from room service. Can’t wait to return.
Susan
Susan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 9 日
yes
Peak
Peak,6 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 9 日
Room view was obstructed and did not enjoy the ocean view. I asked to change in the same side of the building but a different room and the next day I was offered to be changed on opposite side of the group I was with. Staff did not listen to my request. I also needed assistance with safety box. I put the code and it sounded like it opened but the box did not open. I called and waited but no one came. The next day I called again and finally someone came to help. However I did not feel comfortable to use the box anymore.
Beatriz
Beatriz,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 8 日
Terima kasih kamar di upgrade yg lebih bagus dan besar … 👍👍👍
Tjetria susanti
Tjetria susanti,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
JUNGPHIL
JUNGPHIL,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Stunning hotel entrance/lobby and a warm welcome met us at the arrival. Breakfast was excellent👌View from room was amazing. Staff very friendly and service minded. If I ever go back to Bali Sanur and Bali beach hotel will be my destination. Beds where a bit hard to my liking.
Vibeke
Vibeke,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Mohamad Nazri
Mohamad Nazri,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Rumsuppgradering till en härligt rymlig Executive Suite med fantastisk utsikt. Stor pool med rejäl möjlighet att simma. Underbar frukostbuff é! Supertrevlig personal. Bara positivt!
Carl
Carl,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 22 日
Personalen väldigt vänlig och service inriktade. Bra lokaliteter med ett bra gym. Bra mat. Kommer två nya restauranger. Kan varm rekommendera- ett chill ställe med bra service!
jan
jan,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Great views, pool to die for, impeccable service!!!
Patric
Patric,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 9 日
Gordon
Gordon,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 29 日
This hotel was excellent in all aspects. A pleasant walk gets you into the hub of Sanur along the beachfront. The staff were extremely friendly and attentive.
Alexandra
Alexandra,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 29 日
Ann Margarette
Ann Margarette,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Room was spotless and the staff were so lovely and helpful. The pool and gym were fantastic and the breakfast had so many choices. We would stay here again.
Kim
Kim,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 10 月 28 日
I want to start by saying the staff at the hotel were amazing and really accommodated us within their means. However, I booked this hotel as it was a VIP hotel with Expedia and I thought I would receive a room upgrade, however when I arrived at the hotel. I was told by the staff that they don’t honour the link between Expedia status and the hotel. That was really disappointing on Expedia and the hotels behalf. We were told we could upgrade for $150 AUD a night. Upon arrival to our room we kicked off our shoes and within minutes we both had glass in our feet, the room was not cleaned properly. We saw the manager the next morning and were compensated with a free conditional dinner. A few nights later, about 10pm we were asleep in the room and a strange man entered the room, I stirred as he left. I quickly got up and called reception. Upon investigation it was confirmed another guest entered my room. I was told that the lock on the door was not working property. I asked to change rooms as I was now very nervous, however compensated with a spa voucher and no room change.
The staff at the hotel were great and heard my concerns, however it left a lingering safety concern.
The location is great suited us, the activity staff were awesome and the general amenities were good. Would I stay there again? I am not sure! I would need to be assured they would do better at assuring my safety and honouring the Expedia program and upgrade or both companies being transparent in the offers.
Jane
Jane,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 27 日
Very clean, very well presented room, staff, grounds and the whole property is stunning.
Edwin
Edwin,4 晚浪漫旅行
Wotif真实住客点评
8/10 很好
2025 年 10 月 26 日
kyeongsoo
kyeongsoo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 23 日
Incredible hotel and vip experience. I got an upgrade to an executive suite which made our experience even better. Hotel is very well maintained and offers a modern architecture and contemporary look. Breakfast at Toro restaurant was incredible with plenty of choices and healthy options as well. Swimming pool is amazing and very large.
Hotel offers a front beach area with plenty of space. I simply loved.