When in season, they should avise the upcoming clients about the sargasso invasions, because it makes impossible the use of the seashore.
Also, pay attention to your bills, there's the tendency in the area to overcharge the visitors.
Eugenia
Eugenia,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Excelente Ubicación del hotel
Edgar
Edgar,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Great stay highly recommend
Payal
Payal,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 23 日
RUN AWAY
The room was advertised on hotels.com at $178/night. We only stayed one night because it was not as advertised. The hotel then charged our AmEx card $4,071.00 for a one night stay! Needless to say, I am disputing the charge.
Pam
Pam,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
The front desk was amazing and all the hotel stagf
Mariana
Mariana,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 17 日
I cannot recommend staying here enough! If you plan on visiting Tulum look no further than this picturesque property. All of the staff was immensely kind and helpful! The beach is beautiful, with staff cleaning seaweed daily, and the restaurant food is DELICIOUS!
Breana
Breana,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Sundiata
Sundiata,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 15 日
Good enough but potential to do better
We loved how we were welcomed. Both individuals at the reception were really nice and gave us all a welcome cocktail. We also had a sweet lady clean our room and never took anything.
We really wanted to like everything about this place and spend as much money and time here, but our very first morning at the restaurant was a disaster. My friends ordered coffee (basic coffee) but they did not receive the first coffee for at least 45 minutes. I don't know why the waitress did not share that the coffee machine was broken as soon as she noticed it. It wasn't until half hour later when my friends asked, she shared that information. They could have decided to go elsewhere for breakfast and save her the stress. We also had a couple orders gone wrong. Two of us had ordered huevos rancheros. One order came with the fried eggs as the menu mentioned but the other order came with scrambled eggs. When I told her that my order came with scrambled eggs for some reason, she responded by saying that's how huevos rancheros are made. I don't understand why she would make up that lie to ruin a good experience. She could have just apologized and fixed that order. My friend had requested omellete with everything which includes a green on the menu but it came out without the vegetable listed. She then stated that everything meant only ham and cheese. I don't know why she just didn't clarify that when my friend ordered an omelette with everything. we really avoided the restaurant after that.
Kao nou
Kao nou,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Dana
Dana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Dzmitry
Dzmitry,11 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Isabella
Isabella,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 7 日
The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.
Andrew
Andrew,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 6 日
The staff and host were so incredible to us! The location is perfect it’s near all the good restaurants and it’s away from the noise. Will definitely come back here specifically
Dareen
Dareen,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 3 日
VALENTINA
VALENTINA,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Beautiful place, great service, beautiful beach area
Refilwe
Refilwe,3 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 18 日
No la gran cosa
El hotel está más preocupado por Ser Un bar que un hotel, le falta todos los detalles de un hotel, le falta vegetación y silencio en el área de playa, la música está demasiado alta para mi gusto, tiene mucho potencial pero no está ahí…
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 11 日
Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.
Edward Andres
Edward Andres,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Lloyd G
Lloyd G,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
Gavriel
Gavriel,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 2 月 23 日
This felt like a hostel....Stay at Malca Instead
This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
Daniel
Daniel,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Pure perfection
Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Tosha
Tosha,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 21 日
I have been to mexico many times and several properties.
The hotel was overpriced for what it had to offer.
The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.