The room was advertised on hotels.com at $178/night. We only stayed one night because it was not as advertised. The hotel then charged our AmEx card $4,071.00 for a one night stay! Needless to say, I am disputing the charge.
Pam
Pam,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
Good enough but potential to do better
We loved how we were welcomed. Both individuals at the reception were really nice and gave us all a welcome cocktail. We also had a sweet lady clean our room and never took anything.
We really wanted to like everything about this place and spend as much money and time here, but our very first morning at the restaurant was a disaster. My friends ordered coffee (basic coffee) but they did not receive the first coffee for at least 45 minutes. I don't know why the waitress did not share that the coffee machine was broken as soon as she noticed it. It wasn't until half hour later when my friends asked, she shared that information. They could have decided to go elsewhere for breakfast and save her the stress. We also had a couple orders gone wrong. Two of us had ordered huevos rancheros. One order came with the fried eggs as the menu mentioned but the other order came with scrambled eggs. When I told her that my order came with scrambled eggs for some reason, she responded by saying that's how huevos rancheros are made. I don't understand why she would make up that lie to ruin a good experience. She could have just apologized and fixed that order. My friend had requested omellete with everything which includes a green on the menu but it came out without the vegetable listed. She then stated that everything meant only ham and cheese. I don't know why she just didn't clarify that when my friend ordered an omelette with everything. we really avoided the restaurant after that.
Kao nou
Kao nou,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Dana
Dana,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
No la gran cosa
El hotel está más preocupado por Ser Un bar que un hotel, le falta todos los detalles de un hotel, le falta vegetación y silencio en el área de playa, la música está demasiado alta para mi gusto, tiene mucho potencial pero no está ahí…
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Lloyd G
Lloyd G,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 23 日
This felt like a hostel....Stay at Malca Instead
This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
Daniel
Daniel,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Pure perfection
Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Tosha
Tosha,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 21 日
I have been to mexico many times and several properties.
The hotel was overpriced for what it had to offer.
The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.
karyn
karyn,5 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 19 日
This property is not ready to welcome guests.
With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Donald
Donald,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 7 日
Susana
Susana,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Best beach club
Nicole
Nicole,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Rodrigo
Rodrigo,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 28 日
Beautiful location and very nice staff.
Hamidreza
Hamidreza,3 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 12 月 10 日
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.
Jennifer
Jennifer,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 6 日
Excelente
OMAR
OMAR,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 2 日
Great place food and quiet. Clean beach
Dylan
Dylan,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 4 日
Casa Gitano has a great services and very clean room, staffs very friendly. I love the place .
Sarah
Sarah,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 1 日
Fantastic property. Quiet, secluded, great food/drinks. A/C worked amazingly.
David
David,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 29 日
Sierra
Sierra,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 23 日
Roberto
Roberto,4 晚行程
Expedia真实住客点评
2/10 很差
2024 年 9 月 17 日
Timmy
Timmy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 17 日
Excellent service
This place is great, everyone offers a superb customer service treat, from the front desk to the servers at the restaurant. The rooms are lovely and very chick. NO TV's which is a good thing is you are trying to disconnect from the world.