2/10 很差
2025 年 7 月 31 日
Well we had at least 9 years rooms and I needed to cancel 3 rooms for 1 night. They wld not let me do that - so my son and his friends cancelled their room at another hotel and can over to stay which front desk mgr were aware that they were coming over - gave us keys etc - went to go in their room late at night and they had not been cleaned - so I hurried up and made the beds - went down to at least get new towels for 3 rooms and they cld only give me 3! And as far as cleaning it they said they had no idea but they all knew. Then the price hike was outrageous! I got some of the rooms at $300-$400 and the 3 I booked at your hotel were OVER $600! I get that there was a concert that night and I am all for increasing the prices to say $300-$400 but $600!! My son stayed at a very nice hotel across the highway and he paid about $300 and NO questions were asked when he needed to cancel the day of because he had to come over to our hotel - and I tried to cancel the second day prior to us even coming. And the towel thing and the room not clean - wow. I booked 3 rooms from another site and I asked if I cld cancel those and we just switch rooms and no one wld ever even look that up - and they cldnt check the people out that left Saturday so I had to pay for all the room for Two nights - I get a lot of rooms for a lot of events and have never been taken advantage of like this ever before!! I have been a Hilton Honors member for several years - You can do better!
Susan
Susan，2 晚家庭旅行
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