Got put in a smoking room after telling them I booked non smoking. Uncomfortable beds. Not a great stay for the price.
真实旅客
1 晚商务旅行
8/10
Doug
8/10
Have been at the hotel several times. Best in the area.
James
8/10
Paul
1 晚商务旅行
10/10
Room was very nice & people were great!
Mike G.
1 晚商务旅行
10/10
Elena
1 晚浪漫旅行
8/10
There was never anyone at the front desk to help. I always had to ring for service.
Housekeeping came to my door once during my 3 night stay. I told her I was getting ready to leave so she offered to come back in a little while. She never came back that day or any other day I was there. I had to empty my own trash and get my own refills. Having a coffee pot in the room was great; However, there was no cream, sugar or stirring sticks. I had to go down to the lobby myself for that stuff. Other than that, it was comfortable and quiet.
karen
5 晚商务旅行
8/10
Carol
1 晚行程
6/10
Poor customer service. Stuck me in a smoking room and when I asked to be moved, they refused even though the hotel had plenty of other open rooms.
真实旅客
2 晚行程
10/10
Very nice hotel. My only negative comment would be that there is only a long staircase to the second floor. Having just had knee surgery and a broken arm, it was difficult to get up the stairs carrying a heavy suitcase. The front desk clerk offered to carry my suitcase upstairs for me, which was great! I did arrive after dark, the hotel is off the highway on the service road and the hotel's sign is not obvious. Thank heavens for my phone's directions to the hotel.
Mary
1 晚商务旅行
10/10
真实旅客
1 晚商务旅行
6/10
I prepaid for two nights. The room was not cleaned AT ALL! The room key was cancelled causing extra trips to the desk. The carpets and floors in the halls were grubby. Not an experience I care to repeat!
真实旅客
2 晚家庭旅行
4/10
The room smelled when we walked in. No elevator. My mother has a hard time with stairs
真实旅客
1 晚行程
10/10
Don't leave the AC blasting before guests arrive. The room felt like a meat locker.
Aaron
1 晚结伴旅行
8/10
Was average, working on exterior cement.
真实旅客
4 晚商务旅行
8/10
This is a nice hotel with a pool. Breakfast included. The beds were comfortable and rooms spacious. The pool and hot tub were clean & warm.
Price was right if you call and book on your own. Overall this was a good place to stay.
R.
1 晚行程
8/10
真实旅客
3 晚结伴旅行
8/10
真实旅客
3 晚家庭旅行
10/10
We enjoyed our stay.. Clean rooms, good service,and a wonderful hot breakfast .
Everett
1 晚结伴旅行
4/10
I booked this room online and failed to read that the reservation system had volunteered me for a smoking room. In the three page printout it said "smoking room" in 2 small places so I'm to blame for not reading more closely. The front desk employee though told me that people who book online (at least with his property) are given the smoking rooms by default. I don't smoke and would think in this day and age that if a hotel had a smoking room at all that you would have to ask for it. I suppose I'm lucky that Crossings by Grand Stay doesn't offer rooms with kimono dragons as an option. That might have been a real surprise .
David
8/10
joseph
8/10
Nice and clean
真实旅客
8/10
We had some issues at check-in, not realizing that Expedia only offers smoking rooms here. However, we worked those out & got into a non-smoking room. Room was very typical of a chain hotel. Clean, good bathroom, adequate beds. The pool and hot tub were above average and we had them to ourselves. Breakfast was above average as well. We would stay here again.
Pat
8/10
真实旅客
10/10
I like this place! When I have business in the area, I call the Crossings and only the Crossings. If they're booked, I change my travel days. The one ding? Smokers-- man, stale smoke smell permeates one whole wing of the property.