The room that is being advertised is not the room that we were given, half the hotel is under renovations and none of the amenities available as advertised such as the swimming pool, spa, or the gym.
Basically we have been mis-sold the hotel.
There was no bath tub, no bathrobes, no slippers and the wallpaper was peeling off and the wooden floorboards had splinters.
How do i go about making a claim against tge incorrect advertising on the website.
Surely we should have been advised that the hotel was under renovations.
Ravi
Ravi,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 3 日
Rajesh
Rajesh,1 晚行程
Orbitz真实住客点评
6/10 好
2025 年 11 月 28 日
The room is in good condition but we could hear the noise of the television from room
Pareshkumar
Pareshkumar,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Nice experience overall.
Ashok
Ashok,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 29 日
Excellent restaurant
sanjay
sanjay,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 3 日
Property is conveniently located for shopping etc. property is maintained well, staff could be more responsive to needs but overall still a good experience.
Krunal
Krunal,3 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 9 月 8 日
Poor service and very dated hotel
Reena
Reena,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 20 日
Debarshi
Debarshi,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 1 日
Niyati
Niyati,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 1 日
no wifi in room
Amram
Amram,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 30 日
The WiFi keeps disconnecting and it's not interesting at all to the hotel staff. You advertised that there's a pool, that there's massage, and that there's exercise. There's nothing here. There's renovations going on and it'll take another six months, and you have to advertise that.
Naftali
Naftali,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Niyati
Niyati,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 23 日
Ajay
Ajay,7 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 16 日
Vipool
Vipool,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 14 日
Terrible stay
Staff not professional poor customer service breakfast was terrible . Just pure ignorance and laziness. Would not stay there again very bad experience very dissatisfied and disappointed
Lalit Kumar
Lalit Kumar,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
RAMILA
RAMILA,8 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 2 月 16 日
Ketan
Ketan,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 5 日
MADHU
MADHU,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Good location, good service, good food..
Kamlesh
Kamlesh,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Kirti
Kirti,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
karubhai oghad
karubhai oghad,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 19 日
Good hotel and location
neil
neil,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 27 日
Reception staff very disorganized during checkout
Took over 35 min
Very disappointed