可以免费取消我在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式的预订并获得全额退款吗？

是的，格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

何时可在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。延迟退房需要支付 USD 15 的费用（视客房供应情况而定）。

在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式及其附近有什么游览观光项目？

现场活动包括划皮艇、射箭和浮潜，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括篮球、生态旅游和排球。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 3 个室外游泳池中任选一个畅游。格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式也拥有3 间池畔酒吧、2 间海滩酒吧和夜总会，以及私人海滩、桑拿房和蒸汽浴室。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式店内或附近是否有餐厅？

是的，有 10 家店内餐厅，提供泛亚菜和花园景观。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有私人热水浴缸和按摩浴缸浴缸。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台和私人庭院。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式周边区域环境如何？

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式坐落于在水滨。热门景点包括水之源主题乐园，仅需 14 分钟车程即可到达。旅客们认为该住宿所在地点不错。

阿克玛格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式住宿优惠| Hotels.com 好订网

Q: 格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

Q: 格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台和私人庭院。

Q: 格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式周边区域环境如何？

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式坐落于在水滨。 热门景点包括水之源主题乐园，仅需 14 分钟车程即可到达。 旅客们认为该住宿所在地点不错。

10/10 绝佳

2025 年 11 月 1 日

Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.

Brandon，6 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 28 日

Excelente hotel!! Es mi tercera vez en él y cada vez me gusta más, todos los restaurantes remodelados y deliciosos. 10/10

karla，4 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 10 月 20 日

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!

Christina，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma，13 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 2 日

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.

Anthony，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 22 日

DR JESUS A，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 7 日

The Grand Sirenis Rivera Maya is wonderful!

The Grand Sirenis Rivera Maya is a wonderful resort. There are three huge pools which are all different and all fun. Excellent food at both of the buffets and at the themed restaurants that we tried, which included the Mexican, Asian, and Mediterranean restaurants. It is quite a large property with many well maintained walkways that connect all of the areas. We enjoyed this about the Grand Sirenis, and had some great times just walking around from place to place and getting some god exercise in the process. A unique feature is the lazy river, which we found to be a "not so lazy" river with a pretty good current. It was fun to float around and swim through it as well. My daughter especially enjoyed swimming through the lazy river as did I. The rooms were large, very nice, and well equipped with everything that you would expect at a resort of this type. The beach area was also very large and had a lot of different areas to enjoy. Unfortunately, we went during Sargassum season so the beaches were not swimmable due to the abundance of seaweed. I can only imagine how beautiful the beaches would be during the seasons where Sargassum is not an issue, and of course, that is all beyond the control of the resort. Overall, we had a wonderful experience at the Grand Sirenis and wold definitely return for a future visit.

Eugene，7 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 8 月 4 日

The check in process was terrible. The rest of the staff throughout the hotel were amazing. The food for an all inclusive was great. The rooms are in a desperate need of an upgrade. The cleanliness of the rooms to the resort grounds need to be better

Lisa Marie，6 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 4 日

Sultan，5 晚行程

Expedia真实住客点评

6/10 好

2025 年 8 月 4 日

They need to

Doat，3 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 3 日

Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs.

Melissa De La，5 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 2 日

Check in was late, maid services slow. Too many sales.

Hiran，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 1 日

Buen servicio!!

Muy amable todo el personal del Hotel, siempre están listos para apoyarte. Buen servicio en general. Ixchel nos ayudó en lo que necesitábamos.

ILDEFONSO，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 1 日

Lucilla，4 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 7 月 31 日

The air condition was not working in our room. The room was humid and hot. For several hours, I asked them to look into the problem. Their only responses will get a maintenance man to look into it. Not until midnight when my family I could no longer support The unbearable heat in the room. I had to go to the front desk and speak to a manager. You pay for top service and a luxury hotel but the room conditions are less than adequate.

Michael Angel，5 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 31 日

Staff and service was great! Shoutout to Erick and Juan concierges. Overall stay was very pleasant and relaxing. The themed restaurants were ok- the flavor just wasn’t there at all and food freshness was lacking. In fact, the buffet offered better taste and freshness. The nightly entertainment/shows could improve.

Sabelia Lisseth，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 31 日

We have gone here 6 times . We brought our neighbours and their kids and they cannot get over the good and staff and resort. Renovated since we went . Shows are amazing grease, Micheal Jackson , light show. And craft market in Thursdays

Mark，6 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 7 月 30 日

Our room was ready 2 hours late and the hotel never reached out to us to make it right, even though the manager said they would. Will not stay here again.

Pedro Paulo Dias e，3 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 30 日

Jason，6 晚行程

Expedia真实住客点评

8/10 很好

2025 年 7 月 30 日

Lajana，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 29 日

I can't say enough wonderful things about Grand Sirenis Riviera Maya Resort & Spa after our recent stay! The property is natural and clean. The natural wildlife is amazing to see. The property is also HUGE but thankfully they have shuttles to drive you around, if need be. Though all the drivers were great, we especially loved our rides with Kevin. Our concierges Dario, Lluvia, Diego, Joseph, Erick, and Omar made sure our every need was met. They were so helpful when making dinner reservations, booking with Dolphin Discovery, and booking spa treatments. In the spa, Carla was especially attentive and made us feel relaxed from the moment we walked in until the shuttle was ready to pick us up and return us to our room. The breakfast and lunch buffets are great! Marcelo and Francisco always made sure we had a table right away and helped us with drinks immediately. The evening restaurants are EXCEPTIONAL. Carnal is a MUST GO TO! The food is delicious and the singers and dancers make for a night you won't soon forget. At Oshi Hibachi, Reynaldo (chef) put on an amazing show and the food was perfectly seasoned. Pueblito Lindo has such delicious, authentic Mexican food and fresh ceviche. The shows in The Platea Theater are top notch. We especially loved the Michael Jackson show! Overall, I give this resort a 12/10 because they went ABOVE AND BEYOND my expectations!

Stephanie，5 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 28 日

We had to change rooms multiple times due to the suites being run down and having cockroaches present in the rooms. One room our child was picking the water damage edging of the room. Multiple times we had to call maintenance for AC repair. Once we had to call maintenance due to water leaking from the ceiling. We have been at this resort multiple times prior, and never experienced anything like this. We are hoping it’s a one off, however we may not be back until they do renovations in the

Shaun William，14 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 7 月 28 日

They need to work on their customer service. The food was wonderful but the staff were not accommodating at all.

Shirlyn，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 28 日

Caters for everyone

Sandra，10 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 28 日

Do not recommend

CARI，7 晚行程

Expedia真实住客点评

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式

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