My family enjoyed the 4 nights we stayed, overall was a good experience.
There are some points that hold me back to give a higher rating:
1) some areas of the resort needs a renovation, specially elevators, room air conditioning, bathroom
2) despite of many restaurant options, was still quite hard to book the dinner.
3) the kids club needs a urgent expansion and more activities with the kids. Mainly I saw kids playing video game and on computer.
4) the dinner buffet was not good, a lot of options, but most were not well prepared
Positive points were:
- very attentive staff, always checking how is your stay is going . The concierge team was truly helpful, Erick & Derek were amazing helping guests and very friendly.
- the resort grounds are amazing, a lot of animals , clean tracks, nice ocean views.
- the food in the specialty restaurants were quite good, good service and several options to choose
- the dolphin experience was surprisingly nice, and is inside the resort that makes easy to plan that attraction. Also main attractions in this area are a short drive away