Bugs everywhere termites eating furniture our entire stay
Window busted in the Room
Shower drain is a hazard sharp metal
How this hotel rates 8,6 is a disgrace to this agency and no other complaints I find that shocking
bambi
bambi,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 27 日
Upon late arrival, I was able to retrieve keys to my room in the designated box outside of the main office labeled check in/check out. This is very helpful for those who arrive after the check in time or need to leave before the check out time. The studio room I booked was very clean and had more up to date appliances than some other hotels I’ve stayed in on the island. Everything was perfect! My only complaint is the walls are thin and you can hear any noise coming from the room next to you. Thankfully, the next room wasn’t loud so I had no issues. Will be staying here again the next time I visit!
Samusha
Samusha,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 19 日
Nice atmosphere especially for those who enjoy outdoors. There are many small seating areas around the site where you can grasp the beauty of nature.
Clifford
Clifford,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 13 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 10 日
The staff was helpful especially Barbara (loved her). We were moved from our room twice due to assignment errors but they were quick to respond and correct the errors. They were very understanding of our frustration and made accommodations accordingly.
Angelisha
Angelisha,4 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 7 日
I don’t like leaving f mediocre reviews but….Office closes for check in at 1pm and rhere is no communication. Keys will be in a random mailbox by reception door. Good luck finding your room especially the dark. Our room fridge stilll had last guests food in it. On a positive restaurant prices are fair and food is solid. It’s a bargain stay for sure. No hot water
macie
macie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 2 日
Nelson
Nelson,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 16 日
The location was excellent, the staff very friendly and the room was clean.
Martin
Martin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 15 日
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 28 日
Casandra
Casandra,4 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 26 日
Staff is doing their best I suppose but lack of reliable running water including toilet I think I can’t give it more than 1 star. Also A/C didn’t work, pool is filled with some green organic material and jacuzzi looks like it hasn’t worked in quite some time. Hey, the view and the beach is beautiful so all is not lost, but someone else needs to take over management of this property. Great location.
Jason
Jason,1 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 24 日
Sharita
Sharita,3 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 23 日
Loved the two pools and the easy walk to the beach
Randy
Randy,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
We like this spot so we keep coming back
Steven
Steven,6 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 22 日
Nobody there to check you in and had to ask around to find where the key was left. Both pools were green and dirty and not safe for swimming in. The coffee pot took over an hour to brew a pot of coffee so basically unusable.
The smell of the sewer from our balcony made us want to be inside. The room itself was updated the view was amazing and it was very clean they really need to focus on details around the property.
Kathryn
Kathryn,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 20 日
Room needs a lot of TLC! Amenities needs a upgrade…front desk was nice and the people were friendly…bar/grille there had good food and good service
Nichelle
Nichelle,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Rose
Rose,3 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 18 日
Joshua
Joshua,7 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 16 日
BEWARE! first off no one is in the office past 1 PM… Secondly the room was not cleaned there was hair in the sinks, absolutely no soap anywhere,no paper towels, there was a bug in the bed, there were stains on the main bedsheets and stains on the other bed blanket, the door has a huge gap which bugs can crawl under and it was so bright with light I had to shove a towel there, there is no coffee, most all the blinds for the windows are broken throughout the interior with hunks just broken off, the table on the balcony is so rusted out it's dangerous to get close to, you cannot have the door open with the screen closed because the screen has huge gaping cuts and holes in it, the Internet for the TV does not work, pictures are shown as if there is a beach and there is absolutely not a beach and it's quite far down the road and BTW if you are on the balcony or sleeping in the second bedroom the noise from that road is just unbelievable, and the number they give you to call for after hours issues or problems nobody answers and if you leave a message nobody calls. And the pool was dirty with murky water
The little restaurant was good
the woman working the front desk in the morning was kind and concerned and said she would try to get the owner to call me… He never did. now onto Expedia… BEWARE because they will not back you up whatsoever when you have an issue even though my contract and payment was through them.
Sandra
Sandra,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2026 年 1 月 15 日
A 2 bedroom premium suite is not 2 bedrooms. It is basically 2 lofts and completely open with a spiraling staircase. Water would stop working here and there. Only stayed 1 night of our 6 days. Left and stayed somewhere better. Food at restaurant is superb tho!!!
DAWN
DAWN,6 晚家庭旅行
Expedia真实住客点评
2/10 很差
2026 年 1 月 14 日
Our room was never cleaned the entire week. We had no water in our room most of the week. We couldn’t shower or flush the toilet. They offered all of us in one building to use a shower in an open room, without cleaning between guests. Both pools were green and the hot tub was black. Definitely filing for a complete refund as we were unable to contact Expedia for assistance.
Jeffrey Glenn
Jeffrey Glenn,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 13 日
The room was very nice and clean. I stayed one night. I had a ground floor room which had a sunken living room. There were 2 high steps up to the bed, bathroom and kitchen. The deck was nice with furniture. The kitchen had a 2 burner stove and small frig. Note that the reception desk has very limited hours and they do not answer the phone. Keys are left or you.
I ate at the restaurant, which is open at night, and enjoyed the food and live steel drum musician who plays on Friday night. The coffee shop had a decent assortment of fresh prepared drinks and snacks.
The beach is a 15 minute walk on the main road downhill. Magens Bay beach does have an entrance fee. The walk uphill on the main road can be a little difficult if you aren't in good shape. Both pools were clean. Only one spa was operating.
Bernard
Bernard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 13 日
Barbara was great. She was there every time I needed her.
Melissa
Melissa,2 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 12 日
The property definitely needs updating and you can tell the hotel is struggling. Rooms, entranceways and chairs are definitely worn and dated. Also, it’s hard to find someone at the front desk even when you call the number posted. Can be very noisy if private parties are being held on the property. It’s a budget hotel. Restaurant stay is nice though and I love all the cats.