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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 star property
Houston hotel with outdoor pool and 24-hour fitness

Choose dates to view prices

Escape to Willowbrook at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel, where you can unwind by the outdoor pool or stay active at the 24-hour gym. With free in-room WiFi and a convenience store on site, previous guests have appreciated having everything they need for a comfortable stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Pool
  • Non-smoking
  • Gym
  • Pet friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • WiFi in the lobby
  • Internet in the lobby
  • 24-hour fitness center
  • 24-hour business center
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Convenience store
  • Laundry service

Feel at home (6)

  • Playground on site
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels

Similar properties

BBQ/picnic area

Homewood Suites by Hilton Houston NW at Beltway 8, TX

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 252 reviews
The price is CNY632
CNY740 total
includes taxes & fees
Dec 6 - Dec 7
Homewood Suites by Hilton Houston NW at Beltway 8, TX
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About the neighborhood

Map
8719 Fm 1960 West, Houston, TX, 77070

What's nearby

  • Houston Methodist Willowbrook Hospital - 18 min walk - 1.6 km
  • Willowbrook Mall - 20 min walk - 1.7 km
  • Sam Houston Race Park - 4 min drive - 6.3 km
  • Vintage Park - 6 min drive - 6.4 km
  • Champions Golf Club - 7 min drive - 4.5 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 21 min drive
  • Houston William Hobby Airport (HOU) - 46 min drive
  • Houston Station - 27 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪It'z - ‬20 min walk
  • ‪Margarita’s Coffee - ‬10 min walk
  • ‪Hooters - ‬16 min walk
  • ‪KPOT Korean BBQ & Hot Pot - ‬17 min walk

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

When visiting Houston, Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is a great choice to consider. For a bit of exercise, you can visit the 24-hour fitness center or go for a swim in the outdoor pool.

At a glance

DONE

Hotel size

    • 83 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 80 lbs per pet)*
    • Service animals welcome
WIFI

Internet

    • WiFi and wired internet access in public areas*
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills

Traveling with children

  • Playground
  • Grocery/convenience store

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • DVD player
  • Television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • WiFi is available in public areas for an extra charge
  • Wired internet access is available in public areas for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International

Also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW

Frequently asked questions

Is there a pool at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.

Are pets allowed at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 80 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel and nearby?

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel has an outdoor pool and a 24-hour fitness center, as well as a picnic area.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, a refrigerator, and a microwave.

What's the area around Candlewood Suites Houston NW - Willowbrook, an IHG Hotel like?

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is in Willowbrook, a short 15-minute walk from Aerodrome.

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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Air conditioning
Service staff

Reviews

6/10 Good

The corridor was smelly. I did not like that.
Natalia, 1-night trip

2/10 Poor

I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Andreana, 1-night trip

2/10 Poor

No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Destiny, 3-night trip

10/10 Exceptional

HS graduation

My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Alicia, 2-night trip

8/10 Very good

Everything was fine except they did nit refund my 50 dollar deposit
Christina, 1-night trip

10/10 Exceptional

The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Siomara, 1-night trip

10/10 Exceptional

This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Temple, 4-night trip

4/10 Fair

Roaches in room. I stayed a week and never had clean towels or house keeping once. The entrance is is sometimes annoying as there’s a car dealership right when you turn in so you have to be careful entering and exiting so you don’t get hit or hit someone!
Cassidy, 2-night trip

6/10 Good

Great place to stay except 2 nights out of the week I have stayed I woke up to finding a roach on my pillow!
Cassidy, 3-night trip

4/10 Fair

Charged an unfair amount to check in early.
DAVE, 1-night trip

10/10 Exceptional

Lovely and excellent , Good staff and good environment
Temple, 7-night trip

10/10 Exceptional

Front desk girl was really nice.
Carolina, 1-night trip

10/10 Exceptional

It was clean and Very quiet!
Nichol, 3-night trip

10/10 Exceptional

Liked everything no Complaints will book with them every time while visiting Houston
2-night trip

2/10 Poor

Good check-in desk attendant. Air conditioner not working. Sleep very little. I want all my money back and $25 I was charged for incidentals.
1-night trip

2/10 Poor

Nothing my ac was broken in my room gave a fan but its may so you know the stay a very day miserable thanks I have to pay your money to be uncomfortable I am very much unpleased
2-night trip

6/10 Good

Terrible to get out of
1-night trip

2/10 Poor

A/C didnt work and hot
2-night trip

8/10 Very good

The location was convenient to the area where my relatives live and the distance to malls, restaurants and gas was less than 15 minutes.
1-night trip

6/10 Good

PS 2021

Had to run A/C on on all night otherwise it would get warm before it came on again.
3-night trip

2/10 Poor

Reserved through Expedia. Arrived and hotel had no electricity. Unable to stay at this location. No guests being allowed to enter. Need refund to be processed.
1-night trip

2/10 Poor

The clerk at the front desk cancel my reservation. At first she told me it was because they did not have any payment information on file for me however payment had already been taken from my bank account then she said it was because they did not have a phone number on file for me but when I showed her the text message I received confirming my reservation she then say it they only had 7 digits instead of a 10-digit phone number again that does not make sense being that I got a text message confirmation of my reservation. What I found out from other people was that she was canceling third party reservations because this hotel have a cancellation fee and she was booking rooms for walk-ins so this hotel can get paid double money for one room mind you this all happened in the middle of the winter storm that just happened. I asked the front desk clerk her name and she refused to give it to me. She did not have on name badge nor a hotel uniform. When I asked her well what can I do now because I really need a room I have three children we don't have any rooms available however the guy that was standing next to me said well that's strange because I just walked in and booked two rooms and all the young lady did was walk away. When I was driving off of the hotels she put a sign on the door that said they are not honoring any third-party reservations which seemed very strange being that they are accepting reservations online. The clerk is either of Indian or Pakistan descent.
2-night trip

8/10 Very good

Really comfortable bed; quiet room. Great sleep!
Frank, 1-night trip

4/10 Fair

I’m calling and double checking with the actual hotel for smoking rooms. This is the 2nd hotel I booked through Expedia that has smoking rooms listed. My reservation says smoking get to the hotel the building no longer has smoking rooms.
Thomas, 1-night trip

4/10 Fair

It was a smooth check-in and check-out process. The staff was very nice and helpful. For it to be a last-minute trip for me and the only hotel I could find close that had availability for that night, I was willing to deal with the strong weed smell on the elevator and on all of the third floor. The shower was okay. They only thing was that you couldn't adjust the showerhead to different settings.
T.C., 1-night trip