The room itself was genuinely great - clean and comfortable. The bed was insanely comfortable. Everything was super clean. The room was quiet. Also, major points for a balcony (with a solid view) AND a fireplace. That was a really nice treat. Honestly everything about the room, location and hotel itself was basically perfect. Then why only 4 stars? Check in was a bit messy. The host was incredibly polite and nice, and I don't fault them at all. But my check in was delayed. I was hoping to check in a half hour early, but was told that wasn't possible. When I came back at 4:00 (check in time), my room was still not ready. I only waited maybe 14 minutes, so not really a huge deal. That said, every other aspect of my two day stay was 5 star. Would likely stay here again.