2/5 Stars: Good Location, But Major Issues Made for a Frustrating Stay
We wanted to like this hotel. The location near Johnson Space Center is excellent, with tons of restaurants, shopping, and easy access to downtown Houston. But several ongoing issues made it hard to enjoy.
The biggest problem was construction. From the moment we checked in, there was loud, disruptive noise directly above our 2nd floor room. We requested a move but were told nothing was available that night. It continued the next day, sounding like a jackhammer overhead, before we were finally moved to the 4th floor. The new shower was nice but wouldn't fully turn off.
Housekeeping fell short too. No extra toilet tissue, scarce towels that had to be tracked down daily, no ice bucket, and a pullout sofa barely larger than a twin.
The pool was open but heavily shaded by the hotel, leaving it freezing cold with virtually no afternoon sun. It was also very small.
The complimentary breakfast was well-stocked and tasty. The hotel is dog-friendly with great walking areas nearby. And the free cookies at the front desk were a big hit with my kids. With better communication around construction and attention to basic room stocking, this could be a solid option. As it stands, the stay was more stressful than relaxing.
