My wife and I booked a “Royal Service Apartment.” On the Hotels.com website it is the most expensive option and is described as 2000 sqft apartment with a king size bed, balcony with city views, and all the amenities that one would correlate with “Royal Service.”
Upon arrival, everyone seemed confused that only my wife and I were checking in. The front desk then proceeds to give us four sets of keys. Then, they take us to our room.
The Royal Service apartment was outside of the Ranbanka Palace grounds. We were taken to an unfinished apartment complex near the highway and train station.
The Royal Service apartment is the most expensive because you are paying for a subpar 4 bedroom apartment.
The noise from the highway and the train station made it impossible to sleep or get any rest.
I immediately brought this misunderstanding of a “Royal Service Apartment” to the attention of management. They told us that there were no other rooms available and that they couldn’t refund the money.
The next day they put us in a regular room, gave us a discount on one dinner at the restaurant, and sent a bottle of wine to our room. This was nice, however, it did not offset the cost discrepancy of the service we received for what we paid.
We got ripped off from a fraudulent description of their “Royal Service Apartment.”
Luckily, Hotels.com refunded some of our money and were very cordial about our issue.
Beware! We had no other issues in India!!!
