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Grand Hyatt Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near The MixC Shopping Mall

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Experience luxury at Grand Hyatt Shenzhen, where shopping and relaxation blend seamlessly. Unwind with a spa treatment or yoga class, then enjoy a meal at one of the 5 on-site restaurants. With an outdoor pool and free self-parking, this hotel offers convenience alongside its great location near Luohu Port.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 6 restaurants
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • 24-hour room service
  • Business center
  • 13 meeting rooms
  • Airport shuttle
  • 24-hour front desk

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is CNY830
CNY968 total
includes taxes & fees
Jun 21 - Jun 22

Why we love this property

Business meets pleasure
Located in business, shopping, and entertainment districts, this hotel offers meeting rooms, a business center, and a spa with massage services.
Culinary extravaganza
Culinary adventures begin with 5 diverse restaurants, a cafe, and 2 bars at this hotel. Private dining options and buffet breakfast add to the feast.
Spa and serenity escape
Daily spa services include massage, aromatherapy, and body wraps at this hotel. The fitness room and yoga classes offer active rejuvenation.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 1 King Bed Club Access

Down comforters, minibar, in-room safe, individually decorated

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Club Access Deluxe

Down comforters, minibar, in-room safe, individually decorated

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Deluxe

1 King Bed Deluxe | Down comforters, minibar, in-room safe, individually decorated

1 King Bed Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed | Down comforters, minibar, in-room safe, individually decorated

Grand Suite, 1 King Bed

  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed

1 King Bed | Down comforters, minibar, in-room safe, individually decorated

1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Twin Beds

Down comforters, minibar, in-room safe, individually decorated

2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom (1 King Bed, Club Access)

Apartment, 1 Bedroom (1 King Bed, Club Access) | Down comforters, minibar, in-room safe, individually decorated

Apartment, 1 Bedroom (1 King Bed, Club Access)

  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Twin Beds Club Access

Down comforters, minibar, in-room safe, individually decorated

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, minibar, in-room safe, individually decorated

Executive Suite, 1 King Bed

  • 80 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed | Down comforters, minibar, in-room safe, individually decorated

Premier Suite, 1 King Bed

  • 130 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Twin Beds, High Floor

Down comforters, minibar, in-room safe, individually decorated

2 Twin Beds, High Floor

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for 1 King Bed, High Floor

1 King Bed, High Floor | Down comforters, minibar, in-room safe, individually decorated

1 King Bed, High Floor

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Down comforters, minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Suite (Chairman)

Suite (Chairman) | Down comforters, minibar, in-room safe, individually decorated

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Down comforters, minibar, in-room safe, individually decorated

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Bar (on property)
Shangri-La Shenzhen
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  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.6 out of 10, Excellent, 1,004 reviews
The price is CNY489
CNY570 total
includes taxes & fees
Jun 6 - Jun 7
Shangri-La Shenzhen
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About the neighborhood

Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000

What's nearby

  • The MixC Shopping Mall - 6 min walk - 0.6 km
  • Shenzhen Museum - 13 min walk - 1.1 km
  • Luohu Commercial City - 16 min walk - 1.3 km
  • Dongmen Pedestrian Street - 18 min walk - 1.6 km
  • Luohu Port - 5 min drive - 1.8 km

Getting around

  • Shenzhen Intl. Airport (SZX) - 37 min drive
  • Hong Kong International Airport (HKG) - 54 min drive
  • Sungang Railway Station - 5 min drive
  • Shenzhen Station - 17 min walk
  • Hong Kong Lo Wu Station - 27 min walk
  • Ludancun Station - 6 min walk
  • Grand Theater Station - 10 min walk
  • Hongling South Station - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪尚连越泰料理 LIAN - ‬3 min walk
  • ‪蓉悦川菜 Rong Yue Sichuan Cuisine Restaurant - ‬3 min walk
  • ‪Blue Bottle Coffee - ‬4 min walk
  • ‪The Grand Club - ‬6 min walk
  • ‪The Show Kitchen - ‬4 min walk

About this property

Grand Hyatt Shenzhen

At Grand Hyatt Shenzhen, you'll be just a 5-minute drive from Dongmen Pedestrian Street and Luohu Port. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and China Lodge, one of 6 restaurants, serves lunch and dinner. An outdoor pool, a fitness center, and a steam room are other highlights at this luxurious hotel. Public transportation is just a short walk: Ludancun Station is 6 minutes and Grand Theater Station is 10 minutes.

At a glance

DONE

Hotel size

    • 471 rooms
    • Arranged over 38 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 6 restaurants
  • Private dining
  • 24-hour room service

What to do

  • Yoga classes

Working away

  • Business center
  • 13 meeting rooms
  • Conference space (29805 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 40
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 30
  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

China Lodge - This restaurant serves lunch and dinner.
The Lounge - Onsite lobby lounge. Open daily.
The Show Kitchen - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Sugar Box - This coffee shop serves lunch and dinner. Open daily.
La Terrazza - This restaurant serves brunch, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 218 per person
  • Airport shuttle service is offered for an extra charge of CNY 700 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires guests to wear swimming caps while in the pool.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Does Grand Hyatt Shenzhen offer free cancellation for a full refund?

Yes, Grand Hyatt Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hyatt Shenzhen?

Yes, there's an outdoor pool.

Are pets allowed at Grand Hyatt Shenzhen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Hyatt Shenzhen?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hyatt Shenzhen?

Yes, an airport shuttle is available. The charge is CNY 700 per vehicle one-way.

What are the check-in and check-out times at Grand Hyatt Shenzhen?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

What is there to do at Grand Hyatt Shenzhen and nearby?

Onsite recreation at Grand Hyatt Shenzhen includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Grand Hyatt Shenzhen also has a steam room.

Are there restaurants at or near Grand Hyatt Shenzhen?

Yes, there are 6 onsite restaurants.

What's the area around Grand Hyatt Shenzhen like?

Grand Hyatt Shenzhen is a short 6-minute walk from Ludancun Station and 19 minutes' walk from Dongmen Pedestrian Street.

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Reviews

Grand Hyatt Shenzhen Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.0

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was great with a variety of options and delicious food. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Shower

Reviews

Verified

10/10 Exceptional

The room was huge with a nice view of the mall next door and the downtown area. Service was great. Easy access to everywhere.
Sheila, 2-night trip
Verified

10/10 Exceptional

Everything was good
NIKOLAI, 3-night trip
Verified

10/10 Exceptional

The room is spacious and clean. The staff are friendly.
Si Xin, 1-night trip
Verified

10/10 Exceptional

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Arlene, 2-night trip
Verified

10/10 Exceptional

Perfect hotel

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Roman, 1-night trip
Verified

10/10 Exceptional

Always the best choice! Much better than Ritz Carlton or Fiur seasons! Location is excelent, best service!!!!
mauricio, 2-night trip
Verified

10/10 Exceptional

Room are clean
cynthia, 3-night trip
Verified

10/10 Exceptional

Everything is perfect as expected. I particularly like the location which is conveniently situated in the centre of Lohou.
Thomas, 4-night trip
Verified

10/10 Exceptional

Staff are very helpful, room in great condition and accessible location
Joelle, 4-night trip
Verified

10/10 Exceptional

Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
Huanshi, 1-night trip
Verified

8/10 Very good

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
John, 3-night trip
Verified

10/10 Exceptional

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Elizabeth, 3-night trip
Verified

10/10 Exceptional

Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Sik Ming, 2-night trip
Verified

10/10 Exceptional

The shopping center was great
millie, 1-night trip
Verified

10/10 Exceptional

Hotel being well maintained. Really love the rooms and most of things about this hotel
Ava, 2-night trip
Verified

10/10 Exceptional

Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Sam, 2-night trip
Verified

10/10 Exceptional

Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.
Stephen, 2-night trip
Verified

8/10 Very good

Nice hotel

Stayed there for a whole week. Rooms clean and comfortable, the lounge floor was worth its extra money, the bar people very nice - one suggestion I have - waiting for every cocktail 20 minutes is too long ! Check in and out easy and fast - lift situation very complicated going first to 33 rd floor every time you wanna go up or down generally good staff.
Christian, 7-night trip
Verified

8/10 Very good

The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
jesus calderon, 2-night trip
Verified

10/10 Exceptional

We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.
Brent, 2-night trip
Verified

8/10 Very good

Good hotel and has a nice shopping mall next to it

The room is very good. TV is huge. The toilet has both bath top and rain forecast shower. Service is good too. Staff is very polite.
1-night trip
Verified

10/10 Exceptional

Beautiful and perfect
Cesar, 3-night trip
Verified

8/10 Very good

I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.
irene, 2-night trip
Verified

6/10 Good

Fine hotel

The hotel is fine, staff is warm and welcome but the room had a strange smell. It is not the Grand Hyatt Hong Kong but all fine
Peter Paul, 1-night trip
Verified

10/10 Exceptional

My wife and i were respected start to finish. Attentive staff
Jesse calderon, 8-night trip