The hotel experience was quite disappointing. Despite booking online, we were asked to pay extra upon arrival. Even after paying, the promised service was not provided. The reception staff were unfriendly and seemed more focused on extracting additional money at every opportunity, such as for early check-in, late checkout, or an extra bed for a child.
The room was in poor condition, with visible cracks and peeling paint. When we arrived late at night, the floor was wet and sticky, which was blamed on the air conditioning. The staff refused to clean it.
We requested extra towels but did not receive them. Although we paid for an extra bed, it was never provided, with excuses about unavailability or lack of space.
Overall, the experience was not worth the price. The conditions and service were very disappointing, and I would not recommend this hotel.
