We had two issues, the first being with the air conditioner in our our room. The maintenance people came up and took care of it in a short amount of time. It seemed to work just fine afterwards but was about a 20 minute visit with us.
Secondly, the strict adherence to the 4:00 check in I thought to be a bit ridiculous. We arrived at around 1:30 and I understood at that point as we were two and a half hours early. But, when we returned at 3:45 they would still not check us in until the remaining 15 minutes had expired. I get it, rules are rules, but this created a mob of groups waiting in the lobby, and then all getting in line to check in at 4:00. We're supposed to believe no rooms were available 15 minutes earlier? I heard a lot of griping from other customers and frankly don't blame them. I've never encountered this at other stays when rooms were ready. Other than these two comments, we enjoyed the stay,.