It was a great stay, however, I tried to get a luggage cart early Friday morning and finally found a person who did get a cart for me (note that this was at 7:00am). Couldn’t get anyone via phone early at all. And at checkout, it went well until I found out that I couldn’t get a receipt! Now that I’m home I found my credit card was again charged the $143.65…that’s done in the 10th and 13th.
I’m wondering if I am being double charged or what’s going on!
Ralph
3 晚行程
10/10
Crystal
1 晚家庭旅行
10/10
Tamara
1 晚商务旅行
10/10
Diane
2 晚行程
10/10
Sonia
1 晚行程
6/10
Terribly disappointing. Family vacation and at check in was informed if any children were traveling with me. I pointed out in my reservation that there would be. I was then told that they had a strict policy involving unaccompanied minors and that on Fridays and Saturdays minors weren’t allowed to use the pool at all. Of course I wasn’t advised of any of this when making my reservation - just the resort fee that we would be charged. My son is 16 and was accosted by security personnel while using the vending machine.
There was also no daily housecleaning service (resort fee notwithstanding).
Casino is dying. Just a fraction of table games open on Saturday night.
The only nice thing I can say is that the bartenders at William B’s were outstanding (what probably moved my overall to “ok” from poor or terrible).
If you want a casino experience in this area, I’d suggest New Buffalo. Family hotel in Mich City? Go with one of the nice chains.
Matt
2 晚家庭旅行
10/10
Thomas M
1 晚行程
10/10
Very nice room friendly staff
Sergio
1 晚家庭旅行
6/10
The room was lovely. However, we asked for a smoking room and when we walked in we immediately smelled smoke in the room. It was too bad but i didnt want to smell that. So luckily i had room spray and sprayed it to make it smell pleasant. The funny thing outside our door smelt better—no smoke smell. The casino was lovely and the infusion cafe was great. The ladies in the cafe were amazing.
Johnny
1 晚行程
6/10
Heather
1 晚行程
8/10
Katie
1 晚行程
2/10
I had a room in spa hotel but they change my room to their on hotel rooms I was so upset and we were there for a wedding I will never return
Delano
1 晚家庭旅行
6/10
My husband and I stayed for a night this past weekend and the staff were all terrible about greeting you, offering assistance or anything for that matter. The room was clean but stocked with the very bare minimum. In the casino, a machine froze up on me with $6 voucher in it. I walked all over the place and never did find a slot attendant, any staff, not even a cocktail waitress! I was pissed and the drinks at the bar where overpriced and bartender was very unfriendly. We won’t be staying anymore
Amber
1 晚行程
4/10
Slots were old and payouts were terrible. Our money went in and barely got returns. So the play time was short and unenjoyable. I would recommend going to Hard Rock or Four Winds that have newer slots and amenities.
Ken
2 晚家庭旅行
10/10
Carlos
1 晚家庭旅行
8/10
All was good besides not having a tv to.watch .Apparently they were having issues with them..