Our stay was comfortable and property is clean & nice. But communication is minimal & unhelpful.
I had requested early check in one week before our stay.
On the day of check in , when I contacted for availability of early check in, I was sent message to call reception although I have already requested it a week ago!
I received entry information at 12:39pm, when we went up around 1.45pm, the cleaner was in the balcony smoking. She wasn’t friendly or helpful either, she asked us to come back at 2.45.
And they didn’t leave enough coffee, tea sugar for 3 people for 2 days. We had to request the housekeepers next day.
Customer service & communication is very much lacking.
I will hesitate to book with hotels.com in future.