The front desk woman staff in the morning of Aug 31, 2025 (Sunday) were not helpful or friendly when we extended our stay with confirmed reservation. There was poor communication between the night shift staff and morning shift staff. The night shift staff told us that we could leave our things in the room while we were out all day for a tour, and then move to a new room (upgraded) after the tour in the late afternoon, but the morning shift person totally rejected that promise and told us to clear out the room immediately and bring the luggage down to store, however, we had to depart in 5 min to join the tour, she did not care and did not even offer any help but only threw us dirty looks. We rushed back to the room to clear out everything in a hurry, under tremendous stress and frustration. Then they store your luggage and important items in an unlocked and open area. This ruined by trip that day,