I booked this hotel because it showed online that check-in was at 2 PM. However, upon arrival, they couldn’t find my reservation. To make things worse, the receptionist didn’t understand English. After a long and exhausting conversation, she finally located my booking.
But the issues didn’t stop there — I was told no rooms were available, and I had to wait in a long queue. Eventually, I left my luggage in the lobby and went for Umrah.
When I returned, I was given a 2-bed room despite booking a 3-bed. The room was extremely run-down — dirty beds, no towels, filthy carpet, and a leaking bathroom.
Not recommended at all.
hammad
hammad,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 4 日
FUAT
FUAT,4 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 1 日
Language was one of the big barriers as the staff would only speak Arabic and no English what so ever.
Rooms were dirty with cockroaches and in my 2 week stay rooms were not cleaned not even once.
No towels or the toiletries provided.
Very far from haram, had to take taxi.
Iram
Iram,11 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 31 日
A very good location for a person's needs during umrah, hajj or just a leisure trip. Resturants, superstores, pharmacies, transport, etc. are at the doorstep. Free buses to haram available at a walk of just 1000m from the hotel.
rehan
rehan,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 24 日
I paid £243 for 6 nights and I did not check in because the place is far away from the Haram and I was to call them and discuss the issue but they don’t have any contact information