8/10 很好
2025 年 4 月 28 日
Beautiful Hotel with Great Potential, but Service
The hotel is truly beautiful and offers an excellent breakfast, which we greatly appreciated.
However, we found that some important details fell short of the expectations typically associated with a four-star property. Specifically:
1. Used water bottles, drinking glasses, and vanity amenity sets were not replenished during our stay. Similarly, teas, coffees, and other in-room refreshments were not restocked.
2. The bed was not properly made; rather, the duvet was simply pulled up, and the bathroom was not thoroughly cleaned — only the towels were refolded.
3. Some rooms lacked sufficient lighting at the entrance and wardrobe area, making it difficult to see and organize clothing.
4. Rooms did not provide a luggage rack, making it inconvenient to manage our belongings.
5. Lastly, the room ventilation was poor, and we were left needing to sleep with the window open, which unfortunately led to me becoming unwell by the end of our stay.
While we truly enjoyed certain aspects of our visit, addressing these basic service standards would greatly enhance the overall guest experience.
Valentina
Valentina，2 晚家庭旅行
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