I recently stayed at SLS Barcelona while attending a conference. The hotel itself is lovely – modern, stylish, and comfortable. The bar staff were wonderful, very friendly and welcoming, and the lady who checked us in was equally lovely. Our room was clean and nicely designed.
That said, the location is not ideal if you want to explore the city. It worked well for my conference, but it is a bit far from most of the main attractions and central areas.
There were also a few disappointments during our stay. We were meant to receive a complimentary bottle of wine, which never arrived. I contacted the hotel about it, and they replied saying they could not deliver it because our “Do Not Disturb” sign was on the door. I responded stating it had been removed and times we would be available, but never heard back. Additionally, the safe in our room had been locked by a previous guest and was unusable, and no one came to fix it despite raising the issue.
At checkout, I mentioned the missing wine again. The staff checked to see if we had at least received the fruit that was meant to be included, which we had not. They apologised and offered my partner a takeaway coffee, which was appreciated, but overall there was no real attempt to make up for the missed amenities.
A lovely hotel with kind staff, but the service follow-up needs improvement, and the location is just not the best for exploring the city.