Overall my friends and I enjoyed our stay, it’s in the heart of the city so location is perfect, the staff was great, anything we needed they had it. The restaurant downstairs was really good! The only problem was the pool was closed during our stay.
Alexis
3 晚结伴旅行
10/10
Great hotel and close to miracle mile
Mandy
2 晚家庭旅行
8/10
Rooms were clean. Service was impeccable.
Amanda
2 晚家庭旅行
10/10
Staff is very friendly and helpful, the hotel is very clean and beautiful, location is great. We thoroughly enjoyed our stay.
Matthew
4 晚商务旅行
10/10
Priscilla
3 晚行程
10/10
We were here for a four-night stay and couldn't be happier with our experience. The location is great, the front desk is helpful and friendly, the room is spacious and clean, and the housekeeping is professional. Shout-out to all the staff who we met and made our stay comfortable and enjoyable. We loved our entire stay and can't wait for our next trip to Chicago. We'll definitely stay with Royal Sonesta Chicago River North the next time we're in town!
Meng-Yu
4 晚行程
10/10
Great hotel
Enelise
2 晚结伴旅行
10/10
Amazing! Felt like luxury but also not too posh. Friendly staff and excellent amenities.
Ahijah
2 晚行程
10/10
The hotel was clean, comfortable, and the staff were very friendly. Great location! Would definitely stay here again.
真实旅客
3 晚行程
10/10
Location was fantastic - super close to the train. Staff was incredibly friendly.
Julia
3 晚家庭旅行
10/10
Enjoyed our three night stay. We ate breakfast once and dinner once at the restaurant. Delicious! The coffee in the front room each morning was great. We sat in the comfy chairs and had a couple of cups each day. Our room was cozy. We will be coming back to The Royal Sonesta for sure!
Michael
3 晚行程
10/10
Excellent 2 night three day stay. Hotel is in a great location in River North area with an excellent restaurant and bar off the lobby and short walking distance to many other nice restaurant options. Hotel is clean and quiet and staff are polite and very helpful service. I’ll return again! Thank you!
Alexander T.
2 晚家庭旅行
10/10
Upon checking in, I was easily distracted by the aroma of the lobby: it smelled amazing! I thoroughly enjoyed my stay.
Brianna
2 晚行程
10/10
Spencer
2 晚结伴旅行
10/10
Elizabeth
2 晚行程
10/10
We originally booked the Royal Sonesta thinking it was the one on the River and later found it was the North River Hotel. The North River does not have the view as the other one but the service, amenities, and overall friendliness and courtesy of the staff is awesome from the CBR restaurant to the front desk.
Aaron
2 晚行程
10/10
真实旅客
5 晚家庭旅行
10/10
Wonderful Hotel
David
1 晚行程
10/10
Francisco E.
5 晚行程
10/10
Leon Felipe
4 晚行程
4/10
The customer service here was sorely lacking. They apparently did not have my room type (junior spa suite) when I arrived for check-in. They said they messaged me and called me (they did not do either). I asked for an upgraded room instead of being downgraded. The rep told me he was instructed not to provide any upgrades. I reminded them that it was because they did not have my room available! The manager also refused to provide a room in the next category, so they downgraded me. Although they promised to adjust my rate, they did not. Now I have to spend more time asking for an adjustment.
On top of that, carpets were not clean, there was no room service, and the pool was closed for "maintenance" the whole time--which was not mentioned at time of reservation.