The staff are very helpful in providing information on dining selection and reservations for the restaurant I selected. I would appreciate much the help from Ms Alicia who worked in the hotel.
It is definitely not over-rated! The hotel is in the same building of Aomori station that you don't need to walk your luggages in the snow. Hot springs are well equipped and open till 24:00. You cannot miss the breakfast. All hotel staff are super friendly.