Disappointed with the customer service and hotels.com response. I changed the booking on the app before the deadline (Dec 12) and didn’t receive any emails about the original booking, nor the change. When I checked in the girl assured me she would change the booking to one night and that someone else booked the check in to avoid a no show. This was not corrected, and no other person was able to help. Will not be staying here again and will reconsider my bookings on hotels.com.
Amy
Amy,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 16 日
staff was effecient
Rita
Rita,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Overall great
Biju
Biju,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Yes
Kenny
Kenny,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Nice room, clean hotel. Perfect for what we needed
Roger
Roger,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Very convenient to the Toronto Airport and staff very courteous and friendly. Our room was very comfortable.
William F
William F,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 27 日
Staff was very nice, we did have an issue with housekeeping, they failed to clean our room after the 3 rd day of our stay. But they sent someone to get our trash and clean towels
Silvia
Silvia,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Cameron
Cameron,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 21 日
Alexander
Alexander,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
clean and friendly
elizabeth
elizabeth,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Everything was great
Kris
Kris,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Kris
Kris,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Rummet bra. Personalen bra. Kaffet tunt 😉. Frukost ok med Canada mått 😀
Jan
Jan,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 9 日
Clean rooms, great breakfast!
Blake
Blake,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Lynn
Lynn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 5 日
Atendimento foi muito bom (recepção, transfer e café).
Pontos negativos: depósito de caução ser devolvido em 03 dias úteis.
IZABEL
IZABEL,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
La chambre etait impeccable et le personnel tres courtois.
Lynn
Lynn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 4 日
The room was clean and adequate. A variety was offered for breakfast. Shuttle service was available but you had to call the hotel for pick up and depended on availability of the driver,so there was a wait time.
Jan
Jan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 27 日
FEELING AT HOME WITH HAMPTON!
Hotel staff friendly and very clesn lobby and room. Food for breakfast was excellent!!
Diana
Diana,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 26 日
Check in computer system down and could not get into room for 2 hours. No support from management to help the one person at the front desk dealing with 50 people. Mgmt should have a deep reflection on how to avoid this situation.