I booked 2 rooms for my family. My wife went to check in. I failed to tell her that I put our daughters name on the second room. The woman at the desk informed her that we only had one room and they had no more rooms left but there was just a cancellation. My wife panicked and paid for another room. When we realized my wife didn't use my daughters name for the second room we went back to the desk to cancel the extra room. We were told it was our mistake and there was nothing she could do. The desk attendant was extremely rude and I believe she knew exactly what she was doing with selling us a second room. We paid for 3 rooms and only used 2. I am also disappointed in Hotels.com because I needed to talk to someone about this and could not find a number to call.
Russell W
Russell W,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Excellent
Wattana
Wattana,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
We very much liked our room. The bed was comfortable. There was plenty of storage space. The bathroom and shower were great. We were a bit disappointed with the breakfasts. They were okay, but not super. And the road driving right up to the hotel is in bad shape. There are several nasty pot holes.
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 11 日
david n
david n,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 6 日
Meh
Just some stains on chair and carpet. Toilet didn’t flush in room 219. Needed to sleep so didn’t want to deal with complaining… was very surprised for a Hampton… usually Hamptons are very nice
Kevin
Kevin,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 29 日
Jennifer
Jennifer,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Great breakfast. Clean room and bathroom!
Mary
Mary,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Alicia
Alicia,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Experience was great
Daniel
Daniel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Ann
Ann,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
The room was fine, but we waited a very long time for anyone to show up to check us in.
Leigh
Leigh,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 11 日
Clean and comfortable. Could really use a bar and/or restaurant
james
james,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Amazing hotel so clean staff is awesome.
Jason
Jason,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
Stay here if you want to do maintence and cleaning
We arrived to our room, I had to use the bathroom and when I flushed toilet was clogged and over flowed all over the bathroom floor!!!! I called the women who had just checked us in to be told she was the only one on in the building and there was no maintence or housekeeping. My husband was handed a plunger and told he could get cleaning supplies and had to do it himself. We had literally just checked in!!! When asked about another room was told they were full ….. being it was a holiday weekend we had to bite our tongue as we traveled with two kids and it was 7 pm. The next morning I was pretty upset how the situation was handled and asked if maybe they could do something to make it right, maybe just comp the night as this was a Hilton after all. But apparently when hotels.com called in support of my request the owner pretty much told them his team checked the room before they left no staff in the building and it was their policy. Hotels.com gave me wonderful customer service and tried to make it right but shame on the owner. I have been staying at this hotel since it was built as we have family in the area and I will never give them my business again.
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 23 日
Patricia
Patricia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Craig
Craig,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Nick
Nick,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
It has easy access to all major cities. The front desk staff was superb!
David
David,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 3 日
Only one regular level 2 charger working. Room has a few minor condition issues.
Peter
Peter,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 2 日
The staff is not willing to work with you. I will not stay at this facility ever again!