The time is well past when everything can be blamed on Covid!
Much of what we read both ahead of booking and after arrival is most kindly described as aspirational rather than factual.
‘Set in 81/2 acres of gardens’ would be better described as ‘set in 81/2 acres of impenetrable wilderness’.
A superior room is not one in the eves with less than full height ceilings over much of the room, where even someone who is not usually vertically challenged has to be careful not to hit their head on approaching the room.
‘All rooms have a bath …’ may be literally correct, but one does not expect, or appreciate, finding the bath actually in the bedroom.
‘All rooms have trouser press and hairdryer’ is hardly a noteworthy point these days, being a basic requirement, but actually our room had no trouser press. It did have a hairdryer, but the only electrical socket was at the opposite end of the room from the only mirror. There were two electrical sockets next to each other near the mirror, but both only had USB connections – six in all!
The room fridge was not stocked and there were no newspapers in the drawing room, both as claimed in the amenities file. The hotel information files had not been updated.
We were disappointed that the hotel kitchens were closed, but the hotel owned pub was fine. The breakfast room was overcrowded and the one waitress had difficulty coping.
I'l leave it there. We have written along these lines to Hatton Hotels.
