I don't like the cleaner to clean my room at around 430 pm on 2 days. Hotel replied that they have more than 1000 rooms and will be arranged to clean some room on pm sessions. But I am satisfied with their reply as 4 star hotels should arrange staff to clean the rooms with efficient way.
CHI CHEW
8 晚行程
10/10
Andrew
3 晚行程
10/10
MEI LIN catherine
1 晚家庭旅行
10/10
Sau Mei May
1 晚行程
10/10
MEI LIN CATHERINE
1 晚行程
10/10
Shing Chung
2 晚行程
10/10
Amazing service, hotel and location. Upgraded on arrival free of charge and our room was ready well in advance of check in time. Will 100% stay here again.
Sean
2 晚行程
10/10
Excelente Hotel a pasos del BigBen y muy cerca de estacionalidad de Waterloo y Metro de Westmister
Alejandro
4 晚行程
10/10
Overall the stay was good. They were having a eco- friendly promotion where they offered me 2 bottles of wines for not doing house keeping.
Separately, on the last night, a request for a top up of tissue box and facial cotton/ cotton buds took me an unfortunate 3 calls to housekeeping and a 45mins wait to finally get the items. That was very disappointing.
Simon
3 晚行程
10/10
Room was nice and clean. Your location was great. It was in the middle of everything we wanted to do. We will certainly come back again soon.
Sandra
2 晚行程
10/10
I was pleasantly surprised, we had a very pleasant stay, thanks to all staff, from the cleaners, reception staff and security team. The warm welcome and professionalism made me want to book another night😂.
But no doubt will be back!
Thank you
真实旅客
1 晚行程
10/10
Carrie
1 晚行程
4/10
The shower leaked, the towels had holes and there was no shampoo or conditioner. When mentioned .. the shower was fixed we got new towels but no shampoo or conditioner were topped up it took 3 times if asks.
When raised at check out the customer service team were meant to reach out but never did. Disappointed for the money
Andrew
2 晚家庭旅行
10/10
Eric
6 晚行程
10/10
Excelente ubicación y servicio
RODRIGO
2 晚行程
4/10
Offfered complimentary water for problem at check in but didn’t get. Fridge in room not working.
Room mirror location too dark for makeup application. Corridor decor makes hallways dark and gloomy
John
1 晚行程
8/10
Only Scramble egg on the breakfast and additional charges r applied for any other egg type (omelet etc.)