可以免费取消我在庞塔卡纳海滩房屋的预订并获得全额退款吗？

是的，庞塔卡纳海滩房屋在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

这家公寓是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在这家公寓办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 11:00。提供无接触办理入住和无接触办理退房服务。

在庞塔卡纳海滩房屋及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验排球等活动。不妨到室外泳池游个泳，也可以使用此公寓的其他服务设施，比如3 间海滩酒吧。

庞塔卡纳海滩房屋配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括打碎机、厨具和大冰箱。

庞塔卡纳海滩房屋配备任何户外私人空间吗?

是的，每间公寓的特色是有备有家具的阳台或露台。

庞塔卡纳海滩房屋周边区域环境如何？

从庞塔卡纳海滩房屋仅需9 分钟步行可至洛科拉莱斯海滩，15 分钟步行可至Cortecito Beach (科尔特西托海滩)。

蓬塔卡纳庞塔卡纳海滩房屋住宿优惠| Hotels.com 好订网

Q: 这家公寓是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 庞塔卡纳海滩房屋配备任何户外私人空间吗?

是的， 每间公寓的特色是有备有家具的阳台或露台。

2/10 很差

2025 年 9 月 3 日

thiefs

The steal from you. They were supposed to charge forty six cents for the light usage and i have a charge i am disputing now of forty dollar, liers. I took an image of the light meter before and after i sent to my bank. the room was not ready for an hour after check in time, the washer had someone's clothes in it.

Brenda，2 晚商务旅行

Hotels.com真实住客点评

6/10 好

2025 年 8 月 9 日

Diaz de eisenmeier，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 7 日

The bed was comfortable the place was clean the communication was great with the representative internet work well, walking distance to the beach Dona’s Paula was a great spot. I had one problem we had to pay for the usage amount of light you use. I believe that was one of the reason i would not stay there again. I leave home to come and pay someone light bill. no way!

Marie，7 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 7 日

What I love: Jhonny Luis, the Concierge. The communication is excellent after we arrive the next day. And when certain equipment brakes in the property, he will make sure he communicates with the team and get it done son. What I do not like: The property itself was not maintained well compares what it shows on the picture. 1. Kitchen Faucet Leaking – The faucet is broken: when turned on, water pours out from both the top and bottom at the same time. 2. Water Leaks During Rain – On rainy days, water seeped through the front glass door. We had to use towels to stop the flooding from getting inside. 3. Poor Cleaning Before Check-In – The place was not cleaned properly before our arrival. There was hair in the drawers, stains on the bedsheets that wouldn’t come out, and some kitchen items even had mold on them. 4. Broken Facilities – Many things didn’t work. We had no hot water for the entire week, no working toilet at first, and even the living room had no lightbulbs installed. We had to ask someone to come and fix things during our stay. 5. Expensive Electricity – If you’re sensitive to heat and need air conditioning, be aware that electricity is very expensive. 6.Ant Problem – The kitchen had a serious ant issue, especially around the cooking area. Even after cleaning and storing everything in the fridge, ants kept coming back. We recommend bringing ant traps from home. 7.Far from Stores – The location is very far from any supermarket. Better taxi or rent a car.

xiaoxian，7 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 7 月 25 日

I usually don’t leave bad reviews but this time was an experience, when we got there, we checked out the place, and found a dead bird in the pool, we tried calling the owner 3-4 times, in different days and didn’t answer what so ever, the power went out on us and once again we tried calling the owner and they didn’t answer, and to end it, one of the showers wasn’t working. overall it was a bad experience.

Yoana，5 晚行程

Expedia真实住客点评

6/10 好

2025 年 7 月 24 日

The utilities payment n lights go out

Carlos，7 晚家庭旅行

Travelocity真实住客点评

2/10 很差

2025 年 7 月 24 日

False advertisement it was supposed to be partial ocean view. There was no ocean view at all. The TVs did not work. The door leads outside in the master bedroom would not lock. I reached out to the property. They said they would send someone out they never sent anyone requested for a refund. They denied my refund. The barbecue pit was rusty and dirty. Could not use it. The pool had green water in it. very nasty could not use it.

Ashley，3 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 22 日

Since the day of Check-in, we have been experiencing issues with the unit. In many occasions, there is either no water at all or low pressure water inside the unit. In many occasions, there is no electricity inside the unit. We spent an entire night without water and when we contact management, nobody responded until the next day. I DO NOT RECOMMEND this place to anyone until the company improves their customer service (communication) skills and get their stuffs together.

HOLRITCH，9 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 13 日

Jacuzi sucio primer dia. Nombre de hotel no es el.publicado

fernando，2 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 5 日

David，7 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 3 日

ARNAQUE. Notre hôte nous a envoyé un message le jour J alors qu'on avait réservé 6 mois avant pour dire qu'il y avait une erreur sur le prix. J'étais surpris quand a 21h on me dit que j'aurai pas accès à mon logement cette nuit si je ne règle pas 100€ de plus sur un site inconnu. Une fois refusé, on me dit "ok" mais je passe demain pour que vous régliez des frais d'électricité... Après mon second refus, on me donne le numéro de la chambre. J'ai finalement réservé dans un autre hôtel par peur de me faire racketter le lendemain.

jacques，1 晚行程

Expedia真实住客点评

2/10 很差

2025 年 6 月 30 日

The property has potencial but no one came to fix a bed that was broken in one room so I was unable to use one of the rooms, the washing machine was filthy and the cleaning lady said was not her job, and the couches dusty, my sister had an allergic reaction, the pool was green and not one person in this property or Expedia took responsibility and gave me a refund at least a partial refund. Expedia cleaned their hands by stating that they have to wait for the owner to respond and the owner dared send me an electricity bill which I hope Expedia will cover since they take no responsibility other than offer 100 points from a value of more than $1,000 booking. This took place the week of June 5th and still nothing is resolved.

Adriana，4 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 6 月 30 日

2 mins walk from the beach. Nice Apartment. They charge for electricity separately on top which is a hassle.

Amey，3 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 6 月 18 日

Once of the worst management

Mounika，4 晚行程

Expedia真实住客点评

8/10 很好

2025 年 6 月 14 日

Very close to the beach. Clean and comfortable!

Bethany Thyme，4 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 6 月 12 日

This property does have potential, but unfortunately, my family and I had a very stressful and disappointing experience. Before check-in, I was informed that a deposit would be held, which I was fine with. However, I was repeatedly asked to enter my credit card information into an invoice that showed the full amount—not just the deposit. After going back and forth, we finally agreed I’d handle it in person. In the end, they didn’t charge the deposit, which I appreciated, but the process was far more stressful than it needed to be. When we arrived, we encountered several issues: • The patio doors wouldn’t lock • The mini pool (piscicuzzi) was dirty • Towels provided were not clean Communication was inconsistent, and I found myself having to reach out to two different contacts to address these issues. It took days for things to get resolved, and I spent too much of my vacation waiting around for someone to show up. The worst part was the apartment flooding during the last three days of our stay. I had to mop several times a day just so we could walk without stepping in water. My kids slipped more than once, and we had to elevate all of our belongings to keep them from being damaged overnight. Maintenance came out the first two days, but despite being told a plumber would be sent, no one ever showed up. To top it off, despite all of this, Expedia has been unable to secure a refund on our behalf. I would not recommend this property based on our experience!

Viviana，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 9 日

Ethen，5 晚行程

Expedia真实住客点评

8/10 很好

2025 年 5 月 28 日

The pool was terrible impossible to use. And nobody helped us with it

Marino，2 晚行程

Expedia真实住客点评

8/10 很好

2025 年 5 月 20 日

Aldo，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 15 日

David，5 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 5 月 4 日

The apartment on the first look is nice. But and it’s a big but here. They rent it for 5 people but don’t give more than one towel per person and they don’t have dryer. So we had to dry our towels outside and wait before we could use them. One day the door battery was bad so we were stuck outside our apartment for one hour. And my sister needed to

Vivian，6 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 4 日

Amazing home. Wish we could of stayed more days. The location is fairly new.

Gregory，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 4 月 28 日

The appartments are new, however, nothing was working! There was a safe which hadn't been installed and when asked to install, it still wasn’t done properly. The AC isn't cold enough and just doesn’t work properly. There is a rancid smell in the building, which didn't seem to go away during our entire stay. Be careful, as they charge you for electricity use, which was extortionate! The bed frame broke a couple of days in, so we had no use of the bed for the day! The rooms are not cleaned unless you request it for an additional charge. The cutlery was dirty and stained, the small pool on our balcony was also dirty. They took money out of our deposit for a "stain" on the bed, claiming it was our fault, which is funny, as we took photos of EVERYTHING before our departure, including the bed and there was no stain! They are scammers, will do anything for money! There are so many wonderful hotels in the area, I'd advise paying a little extra for peace of mind - this place was not worth the money or hassle. There will be 20 of us going back to DR next year and we were hoping to stay here, but we wouldn’t dare, even if the price was halved!!! Can *Definitely* say we won't ever be booking Beach Homes Punta Cana!!

Pembe，7 晚行程

Expedia真实住客点评

6/10 好

2025 年 4 月 13 日

Nicely kept, secure property in a great location close to the beach and restaurants. We had trouble finding the free beach club and the only instructions we kept getting were "yes, down on the beach to the right". We ended up taking pictures to show the office staff, this helped them communicate which one was ours. Once we found it, it was lovely :) We had a unit with a roof top pool which was not clean/usable on arrival. It took 3 days of daily cleaning/service before the pool was usable. There was very little furniture on the rooftop patio with missing cushions, and no shade of any kind which made it unusable in the afternoon. The partial ocean view was very partial.... Bedrooms were nice and clean, beds very comfortable. We did not need to use a/c much, just kept the curtains drawn during the day when out and left the windows/patio doors open in the evening to enjoy the caribbean breeze. Water pressure was quite finicky, but after a few days of playing with the taps we figured out how to get the showers to stay on- we left a faucet on with a tiny trickle of water and then turned on the shower. If we did not do this, the shower water would stop completely after about 2 minutes and take 5 minutes to come back. Microwave was broken and never got replaced despite multiple asks. Lots of free bottled water. Was it perfect? No, but the staff were friendly, the unit was modern, clean & secure, and hey- its 5 minutes to an amazing beach. What more could you ask for :)

Andrea，9 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 4 月 9 日

DO NOT RECOMMEND! Place is not bad but we were not aware that they charge electricity, the depos it 300 and seems like they try the most to keep all of it. They charged us for a dirty stain mattress cover and a duvet that was already liked that when we arrived, half of toilet paper roll is all we got when we got there, there is construcción right next door so it’s loud most of the day! Takes forever for hot water to kick in as well! Place is not bad but who owns or runs this seems money hungry! WOULD NOT RECCOMEND!

Juan Rolando，5 晚家庭旅行

Expedia真实住客点评

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可以免费取消我在庞塔卡纳海滩房屋的预订并获得全额退款吗？