- they placed me in a "temporary" room cause the one I booked was going through a renovation
- they never told me when I was supposed to make the move, they just left a key on my table one day with a room number on it, when I went to the new room someone else was there
- once they moved me into a third room the room did not have soap nor shampoo, not a trash can and NO toilet paper! they did nothing about it and I tried contacting them on three different times but nobody was around, no-one on the front desk, nothing
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 14 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 10 日
Good stay in Kensington
The place is conveniently located near several underground stations in the very safe, clean neighborhood. The concierge was very helpful with directions to local restaurants, navigations, etc. the only issue our group had is the complete lack of ventilation in the bathroom which is a problem for 5 people sharing the same room
Olga
Olga,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 7 日
Maybe not worth the money...
My stay at Somerset Hotel was disappointing due to several maintenance issues. The property appears run-down and in need of renovation. The shower lacked hot water, making it uncomfortable to use, and the towels had an unpleasant odor. Additionally, the windows could not be opened, which affected ventilation and overall comfort. I hope management takes these concerns into account to improve the guest experience.
Peter
Peter,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
jennifer
jennifer,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 20 日
Very very basic
Very budget. No soap to wag hands only one towel between 2 people. Rooms clean but very untidy and in a mess. Bathroom clean but tiny broken tiles leaking toilet.
Zoe
Zoe,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 28 日
I would stay again
Pros:
1. Cheap
2. Close to public transport & tourism
3. Comfortable to relax in room
Cons:
1. WiFi constantly disconnected
2. No amenities in room
3. Floors and walls very think and creak with every step.
Jonathan
Jonathan,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 19 日
Loved the service and the proximity to what we needed.
Stephen
Stephen,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 14 日
Cheap..good location....
If you want cheap in a good location..
Ideal...
If you want new and swanky this isn't it.
Michael
Michael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 6 日
Gerard
Gerard,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 1 日
2 words: mite and bedbugs. The hotel and the room are old, beaten and filthy. All walls are cracked, the carpet is disgusting, staircases patched with duck tape and the furniture is all beaten. A homeless shelter would look more decent.
We woke up all bitten by bedbugs after coughing all night because of the mite. There are no noise cancelation windows and all the street noise flows to the room, as the sound of people walking on the room upstairs.
It was the first time in my life I had to leave a hotel earlier and look for another one … thats what we had to do.
Run away. This place should have bern shut down by the sanitary authorities.
Mauro
Mauro,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 25 日
Dinna
Dinna,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 22 日
Not Clean
Hotel level of cleanliness across the hotel was poor, my pillow had a blood stain on it and the room towels were dirty. One of the rooms had a tiny bath but no shower. The quality of furniture in room was very poor and sparse. The overall quality of the building was poor and looked to be under construction. I wouldn't recommend staying here. Price was around £150 per room/night, which doesn't seem to reflect the low quality of the hotel.
Grant
Grant,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 16 日
Clean room & bathroom/shower, comfortable clean bed. Lovely old house turned into an affordable hotel. Stairways a bit tired. Excellent location for tube within central London.
Friendly staff & a relaxing reception area on ground floor for coffee etc, perfect room from a bygone era!