We arrived late and the hotel was booked up. Our third floor room smelled like urine in one area. I assumed from a pet as the hotel allows pets. The couch/sofa had short white hairs all over it. We placed a sheet over the couch. There was mold in the bathroom growing. Couldn’t switch rooms due to full capacity. This was a suite.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 2 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Very nice room. The hotel is being renovated so some of it is a bit messy, but that’s to be expected during construction. But the room was perfect!
Tom
Tom,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Ehhh
Breakfast not great. Omelets were luke warm, coffee tasted bad, and the creamer bottles were either empty or pumps didn’t work. The room itself was awesome!
jamie
jamie,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
Poor customer service
Everything was fine except there was no one at the desk when I checked in, and after waiting 20 minutes i called the desk and something finally came out and was rude.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
We stay at this hotel often as we travel to Arizona.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Very poor service
This was the worse hotel that we had to stay at during our whole trip. First we had trouble with card keys working. No carts to bring up luggage. The sink in the bathroom was broken and they told me we could use the pool bathroom sink to brush our teeth etc. went Girl call her manager to report the problem and to see what could be done to help us out. She never did get back to us. I had to go down and ask her and was told that nothing could be done that they had put an out of order on this room so no one else would have this problem. Then to top it all off went to get a coffee and the coffee pot was empty!!! Not a good start to our morning. Was also told that because we booked through Hotels.com they would not compensate our inconvenience. So I will be contacting them regarding this matter. Ever try brushing your teeth in the shower. It’s interesting. Also we had one towel left between us as the other towels were used to mop up the water on the floor.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 15 日
I know tvs are not so important but our first room tv didn’t work. They moved us and the second room got one station, Luckily it was fine for the night. I guess for the $ TVs should be in working order.
The staff was as helpful as they could be.