The young woman at the desk was wonderful--kind, efficient, and patient. The bathroom light was not working in the first first room I was assigned. The safety lock was also broken, and the room had an "off" smell. She immediately gave me a different room, which was clean and functional. However, when readying to take a shower, I closed the bathroom door, which locked, and I couldn't get back in. (I was alone and had not engaged the lock myself.) Once again, the young lady at the desk patiently assisted and got it open. Unfortunately, what she couldn't help with--understandably--was the highway noise. My room was on the end of the building, and, as I realized the next morning, was just yards from I-72. I take an ambient noise maker with me on trips to drown out sounds, and even with it on high, I could still clearly hear every tractor trailer that passed by, as well as some screeching "hot-rodders." As a result, it was a few hours before I could fall asleep, and I had an early morning commitment and a six hour drive the next day. Overall, with the exception of the great service provided, it was a miserable stay. Lesson learned--you get what you pay for. At least it was cheap.