贵族酒店

Rude Staff, Not allowed to check in & now I'm not allowed a refund. Staffed by a "Roadman" with the typical "Blud" accent. I was also programmed by the concierge/receptionist & they won't comply with hotels.com & insist I checked in and stayed there... Even though I wasn't allowed to. Liars & Cheats, he even told me to ask hotels.com for the refund! & Now he won't comply with it. Typical "Hustler" from "London Blud"

Generaly a very decent budget stay and proffessional and friendly staff

The hotel was clean, great customer service check in and out was no problem. We stayed in the annex it was ok was warm but the room had no kettle or cups as there is limited sockets. It was ok for the night but would be a struggle to stay longer due to the limited facilities just bunk beds and 2 singles and a tiny bathroom very basic but in a nice and safe street.

Was moved from the hotel to an annexe down the road

Quite simply put, the worst experience I've had in a hotel.

I was duped by the good ratings and the nice outside view of it on Hotels.com site. Only what I found good about the hotel is its closeness to underground stations and many restaurants. Otherwise it is exceptionally bad. Never seen a hotel where the reception and the cafeteria for breakfast are located in a building 3 blocks away from the building where the rooms were. After check in we had to carry the luggage on our own to the other building and climb three flights of stairs ( no elevator) to get into our room. There were no AC or fan to provide comfort in London summer. There was no free internet. I paid extra for the internet, but its connections were erratic. They don’t change towels daily and charge extra for fresh towels. The bed was on a metal cot that creaks whenever you move during sleep. No trash cans to dispose trash. They hardly clean the rooms. For free breakfast we had to walk everyday 3 blocks to the reception building. Even for check out we had to walk down 3 blocks with luggage to return the key- they have nobody to pick up. Spent 4 nights because the tariff was non refundable. I wonder how anybody rates this hotel good as it fails to provide even the bare minimum compared to what it charges. I also wonder if London authorities do not check the hotel amenities before giving license to operate. Stay away

Check in at 2.00 is a bit late! Reception were very helpful. Room was small but the bathroom was miniscule The shower curtain obscured the toilet and sink.

TV didlnt work properly for the prices charged you would at least expect the tv to work.....bathroom was smaller than a caravan bathroom, room was tiny and needed re decorating overall extremely overpriced......if you are flying into London for a trip a bit of advice stop at an airport hotel you will get a lot better quality for less money and transport links into london are good.....avaoid these hotels they are in poor condition and overpriced you are paying for location

Perfect Cheap bed for the night close to Hyde park

Was initially told at check-in that our room was in another building down the road, but they agreed to let me stay in the hotel I had booked! Room smelt bad, carpets were stained and dirty, bathroom is just a joke at just 3ft x 4ft (using toilet is only possible by keeping the door open!) Breakfast was not as expected, it's table service with the only cereal option being cornflakes or cornflakes! Room was cold, however an electric freestanding heater was provided, it was dirty and rusted and did not adequately heat the room, which was a very small room anyway. We stayed in room 3, which was very noisy both from those going up and down the stairs, and also the workers that were immediately outside of the window. Room could do with at least a kettle to make a drink, or the hotel should consider a drinks machine in the foyer! The only positive thing about this hotel is it's location, both for tubes and also for a lovely walk through Hyde Park. We are well used to travel and staying in hostels and cheaper hotels, however I think this is our worst stay ever and I would not stay in this hotel again, and would absolutely not recommend it to anyone either.