佩斯塔纳切尔西桥温泉酒店

It was what we expected as we have stayed here several times. We like that it is quiet, clean, spacious and convenient. It is a shame we couldn’t use Spa or pool but understandable due to Covid and although we are Gold Customers we received No Upgrade or Privileges

One of the main reasons we booked the hotel wasfor the pool and spa. The website mentions how great it is. Upon arrival we are told it is shut.

Lovely hotel good location

I felt the hotel room looked quite dated, however the bed was comfortable. There were no plugs bear the bed so I was unable to charge my phone whilst I used it. I used the toilet and flushed the chain, afterwards the water continued to fill in the basin all night which I could hear whilst in bed, on waking up I found the floor had flooded with water, I informed reception.

Very nice hotel, welcoming staff all covid-19 securities in place, felt very safe, would definitely recommend.

I am sending this email with great disappointment of my stay with the Pesanta chelsea spa hotel on the 15th march. On the arrival we was told that the steam room and sauna wasnt operating and only the swimming pool is allowed due to the Corona virus which is understandable but we wasnt given any warning prior to our visit or we really wouldnt have came on that day and moved back until this situation was sorted as this is one of the main reasons we was going there. If we wanted to go just swimming we could have done at a public swimming baths. Most companies are sending emails to customers of their business to keep them updated of any changes that they are making due to the corona virus and I feel that this should of been the same with the hotel to their guests. When we visited the spa we was made to feel extremely uncomfortable by the male member of staff who was working at the reception, we was being stared at whilst in the swimming pool which, as you can appreciate, left us feeling extremely as two young women, who were the only guests in the spa facility at the time. Then the condition of the room was very dusty but we left this and when we decided to then go to bed we than had noticed that the sheets on the mattress had some sort of blood stains over it on both twin beds and we had to call reception at 12am to then have a frosty response of 'you only noticed this now' and 'are you sure this wasnt done by yourselves!' We hadn't even got into the bed yet and this is why

Was all good till I got the bill and they had added a £10 service charge l had already tipped them. They removed the £10

We thoroughly enjoyed our stay at the hotel, having booked a suite we knew it would be nice but it was HUGE! So many rooms, two bathrooms, balcony, etc. etc. Everything was decorated to a high standard, the super king bed was sooo comfortable and we had the best night's sleep. The hotel overall was great, excellent breakfast selection too. I wish they had parking but parking on Sunday on around Battersea park was free anyway.

Although it states parking available the £57 fee was excessive for 2 nights would have thought hotel could do a deal with parking. Coffee in room was not re stocked 2 sachets for 2 nights and runaround to get sorted. The hotel itself was clean spacious and local for centre with good transport links

We are in London with 6 other couples for my husbands Big “0” birthday! Pestana is lovely