Yes, great customer service from start to finish. Kathy gave such a warm greeting and welcome, as I entered the hotel. She asked you're Carla? I then ask, how did you know my name her response " I remember voices" when people call for help. She was extremely helpful, even went the extra mile by letting us know the distance between the hotel and our destination of the event we were attending. The room was very clean, good full breakfast. Great location has plenty of stores and restaurants just outside of the hotel. Everyone's expectation is different, and i'm a very picky person. Based on my experience, the carpet seem a littlte old but, I recommend this hotel.