Staff was friendly and helpful. The room itself was okay but carpet needed a good hoover over and the door frame looked like it had been forced open and was hard to lock the door at night. When you had the balcony door open and it was breezy you had this high pitched whistling sound come through the room and exit through the gap in the door frame .
Steve
3 晚行程
8/10
INSU
2 晚家庭旅行
10/10
Lifts very cranky but work fine. Rooms lovely, beds were so comfy. Will definitely return x
Kate
1 晚家庭旅行
4/10
真实旅客
2 晚行程
2/10
Hotel is run down and desperately needs some money spending on it. Stains on the carpets in the room, the shower was worn out, there was a balcony but there was a security cable on the door to stop you going out. I wouldn’t recommend this hotel at all.
Marc
1 晚商务旅行
2/10
unfortunately I had a bad stay, the hotel is tired everywhere. the carpets in particular were horrible. and the surrounding area is not a nice place to be, a colleague of mine said that she wouldn't want to walk around on her own. The carpark you have to park in is £25 per night as well. I wont be going back to the hotel or Southend
真实旅客
2 晚商务旅行
8/10
Basic hotel but reasonable value for money
Roland
1 晚行程
10/10
Joanna
2 晚家庭旅行
6/10
Lovely sea view but unfortunately thats all it has going for it.
Leanna
1 晚行程
4/10
This was a very poor hotel. The 1st room was abysmal. Filthy carpets and the sea view was marred by a dirty window and a balcony that was covered in cigarette butts, bird droppings and used tissues! The 2nd room was a little better but way below what we expect of a hotel with such a grand name. I woukd never stay here again. I wish i took a B&B. So much cleaner. We were disgusted!!!
sharon
3 晚行程
6/10
Thomas
2 晚商务旅行
2/10
Room was disgusting, so grubby and twin beds despite requesting a double. Beds so uncomfortable, one pillow each. Total waste of money
Kieron
1 晚行程
2/10
Lesley
1 晚行程
6/10
Cons
Dirty/old carpets ( really needs a change)
Cobwebs at windows, made it difficult to go to window to watch CV
Restaurant; I was made to wait 30+ and in the end they forgot my order. By the time they Tried to rectify I was tired of waiting.
Pros
It’s close to the pier; cafe; restaurants; amusement park
The staff at the reception and housekeepers gave me good customer service.
真实旅客
5 晚家庭旅行
2/10
Ian
1 晚行程
10/10
kelly
3 晚行程
8/10
John
1 晚行程
10/10
Well located hotel. Very comfortable bed and a good night's sleep. Reception team were very efficient and friendly. A great asset to the hotel.