Given a room upon checkin. Hung out for about 3 hours before going for supper. Come back and asked for a bar of soap at the bathroom sink. Clerk asked our room number. Get to the room and the key wouldn’t work. Husband takes both keys and the envelope to the front desk. Comes back with now a single key, which doesn’t work on the door either. We both go down and two desk clerks come upstairs with us. One heads to other end of the hallway. We’re telling her that we were at the room assigned upon checking in. She uses her manager’s key to open the room. She informs us that WE erred and entered the wrong room. We supposedly were to be at the other end of the hall. She forced us to move because the room was an upgrade from what we paid. So, at 8:30-9 pm, we had to gather all our stuff and drag it to the “correct room.”
We were told that the door was left unlocked and that’s why we could enter the original room. I know for a fact we went to the room assigned upon check in.
A few other small things left us disappointed, but mainly the issue with the room assignment. They never admitted that they were wrong, just that WE took it upon ourselves to enter the incorrect room. I felt as if we were in school being reprimanded by the teacher and principal. Thank goodness other guests were not in the hallway to witness this
Nancy
Nancy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
Family Stay in Washington county
Accommodations as expected. GREAT location. Very modern hotel.
Stepan
Stepan,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
PatriciaI
PatriciaI,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 22 日
robert
robert,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 20 日
Charles
Charles,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 19 日
All was good aside from the tv had been broken. Luckily I got to room late and was getting ready for sleep. I only planned to watch for 10-15 minutes since it was so late but the screen was broken so I called front office, they came right up and asked if I wanted other room. I did not but wanted to make sure they understood it was broken.
Charles
Charles,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
There was no coffee pot in room, no toilet paper holder in bathroom. Not much food choice for breakfast.
the room/hotel was clean and it looks very nice since the remodel.