I.agine booking a room here for part of your Christmas only to find out when you get there the room you paid for isn't available and there's nothing anyone can do because you booked through a third party site?
While we appreciate they could still accommodate us we paid for a room with 2 queen beds on the home 2 suites side and they only had a queen bed available. Luckily we have 2 small kids and could make it work for the night.
We were told there wasn't any housekeeping available and that's why they didn't have our room available.
Next day comes and I speak to a bald gentleman named Lance who might be a manager of sorts. We asked what could be done for the inconvenience and he again basically stated that because we booked through a third party there is nothing that can be done. No discounts, no additional days stay nothing.
When we asked for a late checkout Lance said we could stay until 1 because they have to get rooms ready for another party that booked back in June when the hotel opened.
Imagine being in on Christmas trip not having our room ready and being told another parties reservation and room readiness was the priority? Rookie mistake to even suggest that to us when our reservation wasn't ready timely. It's almost like he didn't even listen or understand the reason for us being upset.
Booking through a third party site shouldn't mean we deserve less than excellent customer service. He was rude and stupid.
Kristina
Kristina,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
What a treasure! Clean, quiet, beautifully and tastefully decorated. Nothing to say against ou r stay
Steve
Steve,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 21 日
Quarto limpo, novo... colchao muito mole na nossa opinião e chuveiro sem pressao... mas no geral muito bom
André Ricardo
André Ricardo,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 20 日
ernie
ernie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Great service, newer rooms, and fantastic breakfast.
Michael
Michael,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 3 日
Gregory
Gregory,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 20 日
Everything was amazing except the air conditioning units. They were tough to navigate and when they would come on they would stay on for a few moments and then shut off
Maylin
Maylin,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Robin
Robin,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 12 日
Richard
Richard,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 30 日
Nice hotel, pool & fitness center, good breakfast, well-located, great staff.
Jeff
Jeff,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 28 日
This a new property with very clean rooms, great staff and ample parking.
Laquetta
Laquetta,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Jessica
Jessica,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Staff very friendly and patients with me when I arrived stressed and tired. They were very professional, caring, and helpful. Gave me advice on rental cars when I had an issue with my rental the night I checked in. the staff refreshed my room every day! Nothing like coming back to a clean room. Very quiet and peaceful environment. Highly recommend.
Alyssa Kathetine
Alyssa Kathetine,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 13 日
New facility with lots of parking. Clean quiet rooms but location lacks any surrounding amenities like restaurants or shops. Overall a good nights rest was in place.
Robert
Robert,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Trung
Trung,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
New favorite. We will be back
Nha
Nha,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 4 日
Brian
Brian,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 20 日
Berhe
Berhe,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 16 日
Awilda
Awilda,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 13 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
New build.
JOSAFAT
JOSAFAT,1 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Holly
Holly,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 19 日
Nice rooms, but we booked and paid for 2 queen beds and they put us in a queen and a sofa or roll away. We were not happy. No Kings available. Because they were hosed adjacent to their sister property Hampton Inn, they put us in 2 queens there. Luckily we didn’t need a kitchen facility for 1 night, but we were not happy with the situation.