We booked and paid for a big 4 bed room, but when we arrived the room was given to others, so we had to stay with our dogs in a small doubleroom. I have disable parking sign and was told that there was an outside elevator but when we were there, is was not working at all, so we have to carry all our heavy stuff up and down all the stairs every day throughout the entire stay. We had to fight for the refund as the small room was cheeper than the room we had paid for and they would NOT give any compensation for all the troubles and more than 2 hours we spent trying to solve this. We saw rats running or sitting on the parking place every day, 5 at the same time. Absolutely NOT recommended. Never stay there again.