萨利达贝斯特韦斯特修尔住宿普拉斯酒店

Breakfast sucked but kinda chalk that one up to the covid requirements. Other then that everyone was friendly and great

Comfortable clean room adequate breakfast given the limitations of COVID. Good location easy access to activities.

Absolutely filthy! Toilet swiveled and the seal was leaking. The linen wasn't clean and wine bottles were left on the floor from the previous guest. Towels and soap weren't restocked. Run away!

They wi-fi is not secure so my phone, computer and kids tablets could not be used unless I modified the settings. My work computer could not be used without a secure network.

Easy check in. Great location. Comfy room.

Nice hotel for the price. There were either very thin walls or the person staying above us was obnoxiously loud for the middle of the night.

Easy checkin with friendly staff! Clean, convenient hotel.

The hotel lost our reservation for us and two other couples, that we all booked 3 months ago, and the manager was rude and unwilling to help us and work with us to fix the issue get us rooms, even though they were not even half full. Our other friends who did get a room, found that it was dirty and full of trash, and had to wait 4 hours for a clean room. The manager had a rude attitude throughout all of this.

The hotel recently changed names, and apparently abandoned all efforts of customer service after the change. They lost not only our reservation, but also the reservations of two other couples who were planning to stay the weekend. They made zero effort to fix the problem. They basically told us we were out of luck. They said they had plenty of rooms, but they were all dirty and they probably would not have them cleaned in time. We tried to get a room and come back later after they'd been cleaned out, but they would not even let us do that. Then the manager had the gall to complain to the next guest in line about us being upset over them losing all of our reservations. Very unprofessional. We ended up having to show up at a different hotel in town and luckily we were able to get rooms there. Considering the cleanliness of the common bathroom off the lobby, I am glad we were not able to stay there. Two other couples came up to stay just for Saturday, and while the hotel did not lose their reservations, their experience was not much better. Again one of the rooms was originally filthy, and they were not able to get a clean room until after 8 pm. If this is what Best Western has in mind for their hotels for the future, I will never stay at any of their hotels again. If corporate is not aware of the state of this hotel, then they need to find out what these owners are doing to their name. They need to step in and pull the franchise license.