We pitched up at a closed down hotel after a gruelling mountainbike race in 38 degrees celsius!! The Wartburg hotel has been closed since Nov 2019! We booked this last week and money was taken from my credit card. Luckily we found alternative accomodation 40km further. We would like our money back.
Minette
Minette,1 晚行程
Hotels.com真实住客点评
2/10 很差
2019 年 12 月 29 日
The hotel was not operational. We had to arrange alternative accommodation.
Juanita
Juanita,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2019 年 10 月 28 日
Disappointed but otherwise clean
It was clean and linen and bathroom were exceptionally clean. Pillows were excellent. Carpet looked a little grubby and the shower only trickled water that was either hot or cold. Needs attention. Annoying that there was no TV unless you had a voucher which we were not pre-warned about. We were just told our room was upstairs. With the rooms being identified by name only a map or board showing where the room was would have been helpful. Nobody offered to help with luggage. We were not informed of Wi Fi, Wi-Fi code or anything when booking in. Not even breakfast times.