迪拜辉盛阁国际公寓

It was amazing and the beds are so soft I have stayed several times I love it

ALWAYS MISCOMMUNICATION with different staff members. Always some type of combative and argumentative conversation with various staff members. After arguing with a sales representative (for about 1 hour) about the increase room rate at the onset of the pandemic, she decided the solution was to move us to a smoking room. (We are a family of 5, including children under the age of 3). Which was not discussed when we moved to another room. Mold and mildew in all rooms that we stayed in. We were informed by managers that in order to move to another room, we would have to pay more money for an alternative room that did not have mold. This should not have been a suggestion, when it was not our fault that this hotel has had many years of neglect and proper cleaning/repairing to cause such a mold issue. After complaining to the operations manager, he moved us to an even smaller, more inconvenient room. (Yet, the shower was greatly affected with a horrible mildew smell). I personally had many health issues after staying several months in this hotel. Favoritism was shown to some hotel guests that was not extended to ALL paying guests. If that wasn’t enough, after checking out face to face with Julia (receptionist), she informed me that all bills were clear and could check out. After a hour of check out, a fraudulent charge was made and signed off by Julia, WITHOUT my consent. They then emailed me a random made up bill and bank slip to try to cover up what they had done. After ex

Great hotel great staff and great location. Staff was always very helpful and pleasant.

View from our room was amazing. Check in experience was not so good - we arrived at 2pm as they said on their website, the staff told us check in time is 3pm and they will have the room ready asap. They putted us to the pool area on 7th floor. No one ever got back to us until we asked again after 3:30. We end up waited almost 2 hours for our room. (Thanks to Jennz / Jenny who helped us even though she just started her shift and know nothing about what was going on; and the hotel manager offered free breakfasts as a token of apology). Overall staffs are friendly, helpful. Room are fairly clean except the balcony. location is little far from everything but they have shuttle to the emriate mall and metro station, or you can easily get a taxi ride to the mall at around 30AED.

Issue with cable and internet ...... power kept tripping ... great location

The space in the property is generous. But my review on the rating and price, I would say the hotel is rather inaccessible (be prepared for any savings to be swallowed up by taxis), rather tired, and ‘mean’ with basics like towels, toothbrushes, etc etc. The staff in the main are very helpful, but some lack basic

Very clean and close to jumeira palm Nice staff very helpful

Everything was as expected. No complaints, nothig to add.

The hotel service was very nice, Lucy was so helpful and kind. The bathroom and room were not as clean as if hope they would be. But the room was spacious and had a great view.