They said housekeeping is not included. It says housekeeping is upon request in the property listing, but upon request means they said you have to pay for it, which is unclear and, I think, misleading in the listing.
The check-in experience: I actually booked the night before, so I came in the next morning. I land there, and I'm waiting. They said, "I'm sorry, the front desk person is in a meeting. There's nobody who can check you in. We don't know when they get free, maybe an hour."
I need to rush to the event that I have to go to. If I need to change or anything, it is so inconvenient. For so many reasons, I would not recommend this location.