Arrived to see a clueless desk clerk who couldn't seem to find my reservation, even as I showed my Hotels.com receipt.
Not to worry, he said as he said he had a room for me and charged my card at my request in Jordan Dinars, instead of US dollars, as other places did without asking (you get a better exchange rate with the credit card in local currency).
The room was the largest of my trip with two sitting areas, but a TV that didn't work. A later desk clerk (Noa?) changed my room and programmed the TV. Smaller bed, but better bathroom. First room had an outlet that didn't work.
Room service was terrible. Two if 4 days with no towels. And in the second instance, I actually saw the cleaning man (no ladies in UAE or Jordan), gave him my towels, and hung a Make Up Room card on the door knob, which was still there when I returned in the evening, bed not made, garbage not removed. He never came in. Late staff brought me towels.
I saw other guests complaining about the same thing later.
Refrigerator had to be replaced as well. The bathtub had no soap dish, requiring me to bend down to the tub side to get soap or shampoo.
The area was quiet, and you had to walk a bit to find an avenue with eateries, and a long distance to the Boulevard, a modern mall. No buses, really, necessitating taxis, with whom you must bargain or they rip you off.
Desk staff good to reasonable English. Not so with support staff.
