I am shocked and appalled by the status of this hotel. It is clear that no one cares about maintaining it. We tried to spend as little time as possible here. This hotel is in no condition for guests and I believe that I and hotels.com have been scammed. First of all, the black mold in the shower (see photos) is a serious health code violation. I was too scared NOT to wear shower shoes. Next, there are 20+ floors and the guest elevators have apparently been broken for months. Only one of the two service elevators is working. We were joined by garbage bags, dirty mop buckets, and angry staff on every ride. It was nauseating. We ended up having to walk down 11 flights of stairs with our luggage because after waiting for 20 minutes, the elevators were full both times. Cramming as many people as possible into the elevator cannot be safe. Next, there were no shower towels when we arrived. I called and was told they we were waiting for the delivery truck to arrive. How does a hotel not monitor clean towel levels and refresh accordingly? Basic amenities don’t exist here - there was no tissue box, no garbage can in the bathroom, not even a bar of hand soap in this room. The TV kept turning on and off - possibly because it was raining outside and the reception was bad? The hotel was not cheap either - all of this cost $321 on a Saturday in April. I wish I would’ve spent a few extra dollars to stay at a Marriott around the corner. I hope this review saves another person from booking.