The staff are extremely helpful and friendly. The rooms however need an overhaul if the hotel continues to charge what they do. Everything is in need of repair or just broken. The breakfast included is located at another hotel which they failed to mention.
jane
jane,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Excelente servicio y muy amable el personal
Tania
Tania,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
Aceptan mascotas
Luz Mariana
Luz Mariana,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 31 日
Adriana
Adriana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 2 日
The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you.
Edwin
Edwin,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 4 日
Javier
Javier,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 19 日
Roberto
Roberto,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 4 月 4 日
Ridiculously overpriced for what it offers, I actually thought I had reserved the hotel across the street from this one. Running water was dark and dirty, we couldn’t even shower. The place is old and not maintained. The bathroom was stinky, sink was probably older than me, as well as the mattresses. You have to pay extra if you want to have access to wifi, and there’s no signal in that area. The only good thing about the “hotel” was Janet, the receptionist. We’re never going back.
Minerva
Minerva,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 4 月 2 日
Hotel doesn’t take cash or have a restaurant/bar
Kind of a mixed bag with some pros but really big cons.
Pros: the room was nice, the grounds are gorgeous and the staff is very pleasant.
Cons:
1. It does not have a restaurant or bar. It has a refrigerator with water and some beers which you can’t purchase after 7 p.m. Their sister property—El Mirador—has the restaurant and a full bar.
2. The hotel doesn’t take cash. Which was really annoying and also led to a lot of foreign transaction fees on our credit card. We had a lot of pesos/cash on hand as we were traveling on the El Chepe, which doesn’t take cards. We were able to setup a tab so we could charge to the room, but we had to request it—it wasn’t automatic like it is at many hotels. And unfortunately this hotel and the one with the restaurant don’t communicate with each other. So we’d end up with a $50 peso charge for a cup of Jamaica even though the meal was included, which we needed to pay with a credit card. Again, lots of annoying micro-transactions and bank charges.
3. Our booking included meals but the strict schedule didn’t work for us.
4. The look of the room was nice. It had been remodeled, but there were issues. The front door would only open halfway and a poor tile job basically flooded the bathroom every time we showered.
5. The bedding consisted of a top sheet. That’s it. We found some blankets in the closet but they weren’t really enough. It was very, very cold at night.
It’s unfortunate because the property itself and the staff are lovely.
Russell
Russell,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 3 月 30 日
Bien sin ser Excelente, no había nadie a la llegada que nos indicara donde estaba el lobby , la chica q nos atendió mal genio sin llegar a ser grosera , poco amable , nos tocó temperatura -4 grados , y no logramos encender el calenton, no había teléfono en la habitación para pedir ayuda y estaba lloviendo para salir y preguntar .
Sandra
Sandra,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 17 日
I called Expedia wanting to update my reservation on the Expedia platform only to get disconnected 😡. I was having trouble updating my reservation on the app to include a double occupancy. the app did not have my reservation! We ended up having to pay more due this inefficiency. The worst part was calling Expedia customer service, only to get hug up on.
Rita
Rita,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 28 日
Excelente atención del personal, la comida muy buena, te hacen sentir como un verdadero huésped siempre a disposición de uno. Las vistas increíbles.
Sergio
Sergio,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 1 月 24 日
Naturaleza
Juanen
Juanen,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 12 日
Dina
Dina,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 9 日
Un toque muy unico y lindo. Nos gustó muchísimo.
Jose
Jose,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2023 年 10 月 19 日
The hotel needs to be updated and WIFI provided to all rooms.
Elias
Elias,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 10 月 2 日
Estancia muy agradable en la Barranca del cobre
Muy bonito hotel. Muy campirano. El
Único detalle es que no tiene restaurante aunque ofrecen el servicio de traslado gratuito y rápido al hotel hermano donde hay excelente bar y restaurante. Recomiendo ampliamente contratar los alimentos incluidos pues no hay cerca otros lugares para comer
Emilio
Emilio,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 6 月 29 日
claudia
claudia,3 晚行程
Hotels.com真实住客点评
6/10 好
2023 年 6 月 2 日
Alejandro
Alejandro,2 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 5 月 2 日
VALE LA PENA ESTE HERMOSO LUGAR
MUY BONITO EL LUGAR, LA HABITCION SENCILLA PERO COMODA LAS ALMOHADAS SON EL PUNTO MALO ESTABAN DURISIMASSS PARECIAN SACOS DE CEMENTO, LAS TOALLAS NECESITAN CAMBIAR POR NUEVAS MUY LIMPIAS PERO DESGASTADAS.
LAS COMIDAS DELICIOSAS MUY BUEN CHEF Y EL SERVICIO EXCELENTE TODO EL PERSONAL SUPER AMABLE Y ATENTOS DESDE LAS PERSONAS DE TRANSPORTE ENTRE HOTEL Y HOTELCOMO EMMANUEL Y RAMON LOS MESEROS Y RECEPCION
julio
julio,1 晚行程
Hotels.com真实住客点评
8/10 很好
2022 年 11 月 18 日
Acceso al hotel Mirador y su restaurante con vistas a la Barranca del Cobre. Buena calefacción y mantenimiento del cuarto. Sería mejor que tuvieran WiFi en lugar de TV por Cable y mejorar Colchones de las Camas
Arturo
Arturo,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2022 年 7 月 5 日
Muy bonito hotel, muy agradable los trabajadores, solamente le falta más limpieza
flor
flor,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2022 年 7 月 2 日
The hotel and staff are top notch. Some amenities where not available on site. I would note that the location is rural so cell service can be splotchy. Great place to unplug from the world around us