Extremely Disappointing Experience – Not Worth the Hype
My family and I booked this resort based on its advertised 5-star rating and claim of being family-friendly. While it was indeed kid-friendly, that was unfortunately the only accurate part.
The rooms were outdated, and mine had visible mold on the walls. The door appeared to have been previously damaged, which made us feel unsafe from the very beginning. The overall condition of the room did not reflect a luxury resort standard.
The staff, for the most part, were unhelpful and dismissive, which was surprising given the price we paid. For an “all-inclusive” resort, we were disappointed to learn that premium liquor was only available to members.
Food options were limited and of poor quality, and room service was inconsistent. During our 5-day stay, housekeeping never properly cleaned the room—just made the bed (by flipping the sheets inside out) and failed to provide fresh towels or washcloths.
Overall, this resort did not live up to its rating or expectations. I would not recommend it to anyone seeking a true 5-star or all-inclusive experience.