We arrived late after a full day of driving to find the shower completely unusable. The front desk couldn’t do anything to help us. After contacting Best Western customer service, the compensation offered was insulting considering that even the most basic amenities weren’t functional. Very disappointing experience.
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 5 日
Only issue was shower, the shower only had two options and both of them the water hardly came out.
Gary
Gary,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 4 日
Room was nice people was nice also . But they do not know how order food for breakfast and keep it stocked , most food was empty the first day and was not restocked for the second day
Jerry
Jerry,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 4 日
Emelia
Emelia,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 4 日
Won't stay agai
House keeping stole from us. That was annoying. Pee around the toilet seat. Gave us the wrong room twice. After going back down to check in multiple times, i was finally given the room I booked and paid for. They should have given it the first time.
Brittany
Brittany,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Generally very good
Generally good. Breakfast could be better ie yogurts but overall pretty good.
S
S,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
Avoid at all costs!!
Avoid this hotel! The first room we were given the pull out sofa was clearly broken to the point it wouldn’t even fold back into itself and be an actual sofa to sit on and they clearly had to know it was broken bc it was sticking out but they went ahead and gave us that room anyway. I called down to the desk to let them know that we needed to have the pull out sofa which was why we booked that type of room and they then moved us to another room. The next room was horrid! The pull out sofa was broken in this one as well. The phone didn’t work. Neither safe worked. Both tubs drained extremely slow (clearly clogged with hair or something else). The tubs were both dirty like that nasty film in there when it hasn’t been scrubbed in weeks or maybe even months. Hair allover blankets, towels, sheets, etc. one of the bathrooms had part of the shower head hanging off and mold looking spots allover the ceiling. We went to the front desk (we had to go down since phone wasn’t working) on 3 separate occasions to address the issues and we were told housekeeping and maintenance would fix them, by time we reached the third night nothing had been fixed. We were checking out the next day but I was told by the guy at the front desk on the third evening he would call my personal cell phone within two hours to offer a partial refund and what a surprise he never called. The next morning at check out I mentioned it to the lady at the desk and she said she would email me by 10:30 am. Again nothing
David
David,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Nice hotel in good location close to Capital.
DUNCAN
DUNCAN,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Mike
Mike,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Chandrasekhara
Chandrasekhara,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
The breakfast in the morning was a nice treat. The rooms badly needed a deep clean. Our feet were dirty from walking on the carpet. The shower needed a good scrub and maybe new fixtures in the bathroom. We had an issue with our toilet, but it was resolved promptly. The bed and pillows were comfortable. A good cleaning and stay would of been alot better.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 19 日
Issues but resolved
We stay here everytime we visit Hershey. We encountered two problem during our stay, but both front staff members helped us out each time.
Cassandra
Cassandra,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 15 日
Good size room for the $
Room was very spacious , toilet ran had to jiggle handle, air conditioning working well but couldn’t adjust temperature so when it became too cold had to just unplug the unit, some outlets and light switches did not work. Furniture was all newer condition but mattress hurt our backs. Breakfast was pretty decent selection but no bacon, just an empty pan where bacon should be. Coffee was hot at breakfast but cold rest of the day, coffee was very very strong like coffee grounds. Most of the staff greeted us with a smile except the breakfast lady.
Channing
Channing,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 2 日
Tallaya
Tallaya,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Jerry
Jerry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
I love it
It’s awesome hotel and the staffs too
Ruth
Ruth,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 27 日
Was a little rough at first but General Manager went above and beyond
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 27 日
Sarah
Sarah,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Priscilla
Priscilla,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Chadwyk
Chadwyk,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Steve
Steve,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Great hotel in Harrisburg. We stayed the night as we were passing through. Breakfast buffet in the morning and a gym and pool were available but we did not use them.